Endesa Generates Increased Efficiency and Control
公司规模
Large Corporate
地区
- Europe
国家
- Spain
产品
- NAVEX Global’s EthicsPoint Case Management Software
技术栈
- Case Management Software
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Brand Awareness
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 公用事业
适用功能
- 商业运营
用例
- 监管合规监控
- 欺诈识别
服务
- 系统集成
关于客户
Endesa is one of the largest electric power companies in the world and Spain’s largest utility. It is also the leading private multinational enterprise in Latin America and is a major player in other energy sectors, such as gas. The company adheres to principles of ethical business conduct and transparency by means of self-regulation or in compliance with legislative reforms. Endesa implemented corporate governance mechanisms in response to mandates, but when it came to equipping an anonymous reporting mechanism and internal financial control structure for suspected misconduct, Endesa decided to act on the principles of both ethics and good business practices.
挑战
Endesa, one of the largest electric power companies in the world and Spain’s largest utility, needed to implement corporate governance mechanisms in response to mandates. However, for Spain’s largest electric utility, a mere hotline was not sufficient. When Endesa began searching for a reporting mechanism that could handle sensitive ethics and compliance issues around the world, the company turned to NAVEX Global. Initially, it was a federal mandate that led Endesa to consider an external hotline provider, but the company quickly realized that it made good business sense to use the hotline as part of an enhanced set of internal controls and reporting options.
解决方案
After researching the available options, Endesa selected NAVEX Global to provide a robust, flexible reporting and case management solution. NAVEX Global’s EthicsPoint Case Management Software was fully configurable to align with European Union Safe Harbor and data privacy laws, putting Endesa in a position of confidence in facing international business challenges. NAVEX Global’s case management reporting mechanism allows 24/7 access to a local hotline number that is answered by a live operator in whatever language the caller feels most comfortable using. The reports are then entered automatically into NAVEX Global’s case management software. With a flexible system, Endesa was able to easily configure the case management software to match the company’s global operations.
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