European White Goods Manufacturer Enhances Security and User Experience with Okta Solutions
公司规模
Large Corporate
地区
- Europe
国家
- Turkey
- United Kingdom
产品
- Workforce Identity Cloud
- Okta Single Sign-On
- Adaptive Multi-Factor Authentication
- Universal Directory
技术栈
- SAP Hybris
- Salesforce
- MuleSoft
- SuccessFactors
- Active Directory
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
技术
- 网络安全和隐私 - 身份认证管理
- 平台即服务 (PaaS) - 连接平台
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 消费品
- 电子产品
适用功能
- 商业运营
- 销售与市场营销
服务
- 云规划/设计/实施服务
- 网络安全服务
- 系统集成
关于客户
Arçelik, a leading manufacturer of household appliances and consumer electronics, was founded in Istanbul in 1955. The company has become a household name in Turkey, with 15 out of 17 million households owning at least one Arçelik-made product. Arçelik operates in over 140 countries under 12 different brands, including Beko, Grundig, and Blomberg. As Europe's second-largest white goods company by market share, Arçelik achieved a consolidated turnover of 5 billion Euros in 2019. The company employs over 30,000 people across 23 production facilities in 9 countries and has a strong focus on research and development, holding more than 3,000 international patent applications.
挑战
Arçelik faced challenges in managing a vast B2B and B2E user base, along with 106,000 B2C customer accounts. The company relied on multiple solutions for user authentication, which became cumbersome as they adopted more cloud applications. The lack of a centralized directory led to manual management of user accounts, and new features like social logins were difficult to implement across different applications. Arçelik needed a solution that could simplify user management, improve customer experience, and support their digitalization strategy.
解决方案
Arçelik transitioned from its legacy on-premises identity solutions to Okta, implementing a centralized identity and access management (IAM) system. This move was part of their digitalization strategy to merge disparate customer channels into an omni-channel solution. Okta's predefined connectors and support for social logins facilitated the integration of new cloud applications like SAP Hybris, Salesforce, and MuleSoft. The implementation of Okta's Single Sign-On and Universal Directory allowed Arçelik to manage all B2B, B2C, and B2E users in one place, simplifying user management and reducing IT workload. Additionally, Arçelik rolled out Adaptive Multi-Factor Authentication to enhance security without compromising ease of use.
运营影响
数量效益
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