Ford Motor Company: Leveraging Data Visualization for Warranty Repair Costs
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- WebFOCUS
- Global Warranty Measurement System (GWMS)
- GWMS EZ
- 126-EZ Report
技术栈
- Data Visualization
- Business Intelligence
- Teradata Database
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 大数据分析
- 应用基础设施与中间件 - 数据可视化
- 分析与建模 - 实时分析
适用行业
- 汽车
适用功能
- 离散制造
- 质量保证
用例
- 预测性维护
- 过程控制与优化
服务
- 数据科学服务
- 系统集成
关于客户
Ford Motor Company is one of the world’s largest automakers, with 180,000 employees and annual revenue exceeding $134 billion. The company's highly automated operation is largely controlled by information technology, both in its assembly lines and in the management tools it uses internally and distributes to its vast network of dealers. To monitor its worldwide business, Ford depends on business intelligence (BI) technology from Information Builders. WebFOCUS is the corporate standard for ad hoc reporting and BI throughout the company – both at Ford Motor Company and Ford Motor Credit Company.
挑战
Ford Motor Company, one of the world’s largest automakers, needed to help its thousands of dealers quickly identify and resolve problems with warranty repair costs. The company wanted to leverage its 15 years of historical data to mine new insights about manufacturing efficiency, supplier quality, and dealer repair trends. The challenge was to use data visualization techniques to present information in a way that general managers at each dealership could easily understand and compare their warranty repair costs to other dealers.
解决方案
Ford Motor Company, in collaboration with Information Builders, developed a new BI application called GWMS EZ and a new report called 126-EZ. These tools are now in production with 5,000 dealers throughout North America. The new 126-EZ Report takes information that was formerly displayed in rows and columns and presents it in a colorful, visual format of interactive charts and graphs. These real-time displays of each dealer’s warranty business leverage the three primary GWMS warranty metrics that Ford has tracked for nearly 15 years: Cost per vehicle serviced, Repairs per 1,000 vehicles serviced, and Cost per repair. The GWMS EZ reports can also be rendered on mobile devices, a useful feature as more dealers use tablets and smartphones throughout their businesses.
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