GlobalLogic Uses AIOps to Boost Customer Experience for a Large UK Bank
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- Splunk
- IBM Tivoli Netcool/OMNIbus
技术栈
- AIOps
- Real-time Data Analysis
- Automated Alerting
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Cost Savings
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
The customer is a leading UK retail bank with multiple brands, serving over 14 million active customers. As a large corporate entity, the bank operates in a highly competitive financial services market, where digital transformation is crucial to maintaining a competitive edge. The bank's focus is on providing exceptional digital experiences to its customers, who increasingly prefer online banking and mobile apps over traditional branch visits. This shift in customer behavior has driven the bank to innovate and enhance its digital platforms to meet the growing demand for real-time financial management solutions.
挑战
With over 14 million active customers, the UK retail bank faced significant challenges in managing the vast volumes of data generated by its operations. The existing operational tools were inadequate to handle the surge in real-time events and transactions, leading to a lack of business and operational insight. This situation necessitated a solution that could provide real-time insights and automated alerting to optimize availability and performance, thereby enhancing the customer experience across all devices and channels.
解决方案
GlobalLogic collaborated with the bank to design and implement an AIOps solution aimed at gaining insights into system performance and addressing issues promptly to minimize customer impact. Leveraging GlobalLogic's expertise in AI for IT operations, the platform was developed to detect and flag anomalous behavior and potential failures in real-time by analyzing large volumes of operational and transactional data. The solution provided a comprehensive view of the hardware, network, storage, and application layers, offering decision-makers a single pane of glass to search, analyze, visualize, and act on insights. This holistic approach enabled the bank to track success and failure metrics across mobile and desktop platforms, ensuring a seamless customer experience.
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