GT 银行案例研究
公司规模
Large Corporate
地区
- Africa
- Europe
国家
- Nigeria
- United Kingdom
- Ghana
- Kenya
- Tanzania
产品
- ProcessMaker workflow platform
技术栈
- Swift Financial Messaging Service
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 过程控制与优化
服务
- 系统集成
关于客户
Guaranty Trust Bank plc 是一家国际银行，业务范围遍布英语和法语西非、东非和欧洲。该银行目前拥有超过 3.287 万亿奈拉的资产基础，在尼日利亚、科特迪瓦、冈比亚、加纳、利比里亚、肯尼亚、卢旺达、乌干达、塞拉利昂、坦桑尼亚和英国拥有超过 10,000 名专业人员。该银行成立于 1990 年，自成立以来，始终如一地提供创新的金融解决方案和卓越的客户体验，使其客户群和关键财务指标逐年增长。GTBank 认识到需要满足不断增长的客户需求，因此采用了 ProcessMaker 作为企业解决方案。该银行因其对“橙色规则”或八项卓越原则的奉献而受到赞誉，这些原则推动了银行的品牌和客户体验战略的发展。作为一家优先考虑创新、专业性和成果的机构，GTBank 认识到需要采用新技术来更好地履行其使命。
挑战
在实施 ProcessMaker 之前，GTBank 的内部业务流程运行在过时的管理套件上。以前的供应商的产品架构和单点解决方案无法为客户提供银行所需的定制化和可扩展性。以前系统成本的上升越来越难以证明其合理性。GTBank 需要在公司设立一个中央处理部门来处理人口变化和维护等任务。最初，这种情况发生在各个分支机构。部门孤岛和沟通滞后成为负面影响，导致跨协作效率低下。GTBank 还希望将该系统用于外汇交易，即涉及资金进出该国的交易。具体来说，它需要将 ProcessMaker 与 Swift 金融消息服务集成。该服务生成电传消息，在汇款完成时通知银行。然后，这些请求将在 ProcessMaker 系统中接收和批准，然后才开始转账。
解决方案
GTBank 需要一个强大的解决方案，能够在一个平台上简化其所有分支机构和流程。该解决方案所需的复杂性、定制和功能数量非常庞大。由于 ProcessMaker 平台直观、非技术人员易于使用且功能全面，GTBank 能够使用 ProcessMaker 满足所有运营需求。如今，任何不涉及中央处理或国外转账的业务部门都使用 ProcessMaker 实现流程自动化。所有操作都可以在 ProcessMaker 平台上实现自动化、转移、分配和完成。通过更快地处理大量案件，该银行始终如一地履行其在银行解决方案方面追求卓越的承诺。GTBank 开始使用 ProcessMaker 后，该平台迅速成为银行使用最多的应用程序。该金融机构有 7,500 名用户通过该系统处理 20,000 个案件，六年内完成了超过 400 万个案件，即每月超过 150,000 个。ProcessMaker 重新定义了 GTBank 的运营方式，为其提供了更好地服务客户和扩展业务所需的工具。
运营影响
数量效益
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