HomeExchange substitutes phone and email communication with LiveChat
公司规模
Mid-size Company
国家
- United States
产品
- LiveChat
技术栈
- Google Analytics
- Facebook Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 销售与市场营销
- 商业运营
服务
- 软件设计与工程服务
关于客户
HomeExchange is a company founded in 1992, based on the idea of swapping homes for travel purposes. The company constantly increases the number of locations available in their listing, allowing many avid tourists to travel for very small costs. The company was founded by Ed Kushins, who turned his own experiences with home exchanging into a business. HomeExchange has a worldwide customer service staff and receives as many as 500 chats a week from visitors.
挑战
HomeExchange, a company that allows members to swap houses for travel purposes, was looking for a more efficient way to communicate with their customers. They wanted to move away from traditional phone and email communication and implement a live chat system on their website. The company needed a chat solution that was flexible, easy to set up, and could handle technical inquiries, billing questions, and general inquiries. They also needed a system that could be deployed worldwide and support multiple languages.
解决方案
HomeExchange chose LiveChat as their chat solution. LiveChat was chosen over Live Person because it was easier to set up and didn't require them to jump through hoops. The implementation process was painless and fluent. LiveChat also provided the flexibility that HomeExchange needed. It was easily manageable and deployable in any place, even at home. LiveChat also supported multiple languages, which was important for HomeExchange as they had a chat option for 5 languages. LiveChat also integrated with Google Analytics and Facebook, providing additional information about customers that could be used to provide more precise support and prepare better offerings.
运营影响
数量效益
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