How Broadcom uses automation for multiple M&As, 90% of IT provisioning, & business-critical initiatives
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Workato
- Okta
技术栈
- Cloud-focused Automation Platform
- Single Sign-On (SSO) Capabilities
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Employee Satisfaction
技术
- 平台即服务 (PaaS) - 连接平台
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 半导体
- Software
适用功能
- 商业运营
- 人力资源
用例
- 过程控制与优化
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
Broadcom Inc. is a global technology leader that designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions. The company is headquartered in San Jose, California, and employs over 21,000 people worldwide. Broadcom’s product portfolio serves critical markets including data center, networking, enterprise software, broadband, wireless, storage, and industrial sectors. As a large corporate entity, Broadcom is involved in multiple mergers and acquisitions, which necessitates efficient and scalable IT solutions to manage the influx of new employees and the integration of new systems. The company is focused on leveraging technology to streamline operations and improve productivity across its various business units.
挑战
Stanley Toh, Head of Enterprise End-user Services & Experience at Broadcom, anticipated that the company’s impending acquisitions would come with big operational challenges. A surge of new employees would require extensive onboarding tasks, such as assigning emails or setting up VPNs. Under existing ITSM systems, employee onboarding was inefficient, which meant that employees couldn’t be productive on day one. And employee offboarding was difficult to coordinate and execute accurately, which increased security risk. Stanley wanted to completely redesign these processes. There was also a “selfish” reason for zeroing in on this problem—Stanley and his team received many employee onboarding and offboarding-related complaints from the business. Stanley wanted to limit these complaints so that his team didn’t have to keep circling back to the same task. Stanley knew he couldn’t solve this problem with increased headcount. For one, he didn’t have the budget. But he also knew that the inevitable human error would only multiply as he added more and more employees. Instead, he wanted a solution that allowed his existing team to operate smarter.
解决方案
Stanley and his team quickly recognized automation as the only way around the problem. Automation would allow his current team to scale their work exponentially in order to meet the needs of all incoming employees, as well as ensure that errors were virtually eliminated. In the search for an automation platform, Stanley kept four main criteria in mind: the platform had to be cloud-focused, have SSO capabilities, be user-friendly, and have the ability to go from vision to implementation in a short period of time—Stanley had no time to waste in producing value. Stanley recognized Workato as the standout option and quickly implemented the platform in conjunction with redesigned employee onboarding and offboarding processes. Most notably for Stanley is the fact that Workato doesn’t just automate these processes, but actually helps orchestrate their flow.
运营影响
数量效益
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