How Janssen-Fritsen found the right mobile solution with reliable sync and offline mode
公司规模
Mid-size Company
地区
- Europe
国家
- Netherlands
产品
- Field Service 2.0 for Dynamics 365
- Mobile Sales for Dynamics 365
技术栈
- Resco
- Microsoft Dynamics 365
实施规模
- Enterprise-wide Deployment
影响指标
- Environmental Impact Reduction
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 现场服务
- 质量保证
用例
- 远程资产管理
- 机器状态监测
服务
- 系统集成
关于客户
Janssen-Fritsen is the largest manufacturer of physical education equipment in the Netherlands. They also supply equipment for international events such as the Summer Olympics. They are part of ABEO, a leading French group in the sports and leisure market. Over the years, the company has grown considerably, but it continues to operate as a family business. The safety of the equipment is the most important part of Janssen-Fritsen’s business, which is why they carry out regular inspections. As the company grew, its old mobile solution to carry out inspections no longer met its teams’ needs.
挑战
Janssen-Fritsen, a leading manufacturer of physical education equipment, faced a significant challenge as their business grew. Their existing mobile solution for carrying out equipment safety inspections was no longer sufficient. The company needed a mobile app with fast data synchronization that was user-friendly for both inspectors and the back office. The inspectors often had to work in areas with no internet connection, making a reliable offline mode a critical requirement. The company's inspectors carry out equipment safety checks in the field, fill out detailed reports, attach pictures of the equipment, and deliver the reports to their customers. Without fast sync and reliable offline mode, they struggled with slow loading times and inflexible schedule planning.
解决方案
Janssen-Fritsen implemented Resco and built their custom Resco-based solution with the help of their implementation partner, HSO. The Resco app was much more advanced, highly customizable, and had fast sync compared to their previous solution. The most important criteria for the new solution were mobility and ease of use for both the back office and inspectors. The Resco app replaced paper forms with a single mobile app for all their processes. The app also helps the company reduce its CO2 emissions by enabling proper planning of preventive maintenance and timely repairs. The Resco app operates without issues, even under challenging conditions, and has significantly reduced internal emails by managing work orders, scheduling, and reporting in the app.
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