How switching to CallRail saved Black Tie Movers tens of thousands of dollars
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- CallRail
技术栈
- AI
- Call Tracking
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 分析与建模 - 实时分析
适用功能
- 销售与市场营销
- 商业运营
服务
- 数据科学服务
关于客户
Black Tie Movers is a sophisticated multi-location enterprise that provides moving services across 53 cities in eleven states. The company receives an average of 200 calls daily and has a complex call tracking system with hundreds of numbers. The company was using a premium call tracking provider, but the cost and complexity of the system were becoming a challenge. The company was in need of a more streamlined and cost-effective solution.
挑战
Black Tie Movers, a sophisticated multi-location enterprise serving 53 cities across eleven states, was facing a challenge with their premium call tracking provider. The cost to renew their contract was exorbitant and the account was complex with hundreds of numbers in the platform. The company was in need of a more cost-effective and efficient solution for their call tracking needs.
解决方案
Agile and Co. and CallRail collaborated to create a streamlined Call Tracking plan for Black Tie Movers. They were able to reduce the number of phone numbers the company had to manage and pay for, resulting in significant cost savings. Additionally, CallRail's Conversation Intelligence, an AI-powered feature, was introduced. This feature scans automated call transcripts for specific words and phrases, classifies and scores calls, and assigns a dollar value to each call based on criteria unique to each company. It also provides three-to-five-sentence summaries of each conversation and categorizes the tone of each call participant as positive, negative, or neutral.
运营影响
数量效益
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