亨廷顿银行案例研究
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Zenoss
技术栈
- ServiceNow
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 基础设施检查
服务
- 系统集成
关于客户
亨廷顿银行是一家大型金融机构，总部位于美国俄亥俄州。它是美国第 33 大银行控股公司，资产超过 690 亿美元。该银行在分布式混合 IT 环境中运营，拥有从大型机到动态虚拟基础设施的各种系统。亨廷顿银行拥有分布式产品组，并由一个中央 IT 团队为所有产品组提供服务。该银行需要提供的服务数量迅速增长，这导致支持这些新服务所需的基础设施的复杂性增加。
挑战
亨廷顿银行的 IT 环境中有 37 种监控工具，其中许多工具有多个子组件，这导致事件可见性孤立，管理员的响应/解决时间过长。他们需要整合服务器、网络、操作系统 (OS)、应用程序、数据库和安全监控操作，以获得统一的企业视图。该银行拥有分布式产品组，并有一个中央 IT 团队为所有产品组提供服务，这是大型金融机构的常见情况。他们需要提供的服务数量也迅速增加，同时支持新服务所需的基础设施的复杂性也随之增加。亨廷顿的 IT 运营团队面临的挑战是管理涵盖多种技术的服务产品，从传统的大型机系统到动态虚拟基础设施。随着亨廷顿的基础设施扩展以满足新的服务需求（如移动性、自助服务、云功能等），分散化和专业化导致监控这些不同技术的工具数量急剧增加。
解决方案
Zenoss 现在是 Huntington 的 IT 运营中心平台。Zenoss 整合了来自应用程序性能监控、大型机、数据库和信息安全工具的性能和可用性数据，同时还直接监控两个数据中心的 15,000 个基础设施设备的运行状况和性能。Zenoss 对这些资源进行建模，以便管理员了解哪些基础设施支持给定的服务，帮助他们专注于那些危及服务保障的事件。Zenoss 还与 Huntington 的 ServiceNow 部署紧密集成，进一步简化了事件管理流程和响应时间。该解决方案使 Huntington Bank 能够替换 37 种监控工具，包括所有四大框架，并将许可成本降低了 90%。
运营影响
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