提高业务效率：布鲁克斯法律集团采用 SweetProcess 的案例研究
技术
- 无人机 - 飞行与控制系统
适用行业
- 教育
适用功能
- 采购
用例
- 库存管理
- 人员跟踪与监控
服务
- 系统集成
- 培训
关于客户
Brooks Law Group 是一家位于佛罗里达州的人身伤害律师事务所，在莱克兰、温特黑文和坦帕设有办事处。该公司专门帮助事故受害者应对复杂的法律体系，以获得他们所需的帮助。该公司聘请了一支经验丰富的律师团队，他们以客户的最大利益为重，富有同理心地处理案件。该公司对人身伤害案件的各种条件和规定的了解使他们能够为客户提供强有力的论据，以取得成功。该公司目前拥有 31 名全职员工。
挑战
Brooks Law Group 是一家人身伤害律师事务所，由于其手动管理的业务流程而面临运营效率低下的问题。该公司的员工严重依赖指导来执行任务，这阻碍了他们独立工作的能力并造成运营挫折。该公司的管理员/人力资源 Laura Johnson 发现现有流程效率低下，在没有指导的情况下会导致工作闲置或错误。这种对员工个人的依赖不利于公司的运营，因为任何导致员工缺勤的不可预见的情况都可能扰乱业务流程。
解决方案
该公司决定采用 SweetProcess，这是一个可以简化业务流程并增强工作流程的系统。这一决定是由劳拉·约翰逊（Laura Johnson）和该公司的一位合伙人出于改进现有系统的需要而做出的。 SweetProcess 提供的多项优势使他们相信其适用性。首先，它提供了有效的业务流程文档，通过其简化的文档功能使现有流程更加有用。其次，它标准化了整个企业的运营，使公司五个办事处的员工能够使用相同的程序进行工作，从而确保结果的一致性。三是加强学习培训，使企业不再需要不断指导员工。最后，它通过向所有员工提供所有与工作相关的信息来确保工作流程不间断，使他们能够在缺勤时履行同事的职责。
运营影响
数量效益
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