Improving Insurance Metrics with Balto
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Balto's Real Time Technology
技术栈
- AI
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 实时分析
适用功能
- 销售与市场营销
用例
- 语音识别
服务
- 数据科学服务
关于客户
The customer is a large insurance firm that handles thousands of calls. They were looking for a solution to improve their conversion rates, rep ratings, and average handle time. The firm has a large team of reps who handle these calls and they needed a tool that could provide them with real-time insights and critical information during their calls. The firm also wanted a solution that could provide management with insight into every conversation.
挑战
The large insurance firm was facing challenges in improving their conversion rates, rep ratings, and average handle time. They were looking for a solution that could provide real-time insights and critical information to their reps during calls, while also giving management insight into every conversation.
解决方案
The firm implemented Balto's Real Time Technology, an AI-powered tool that analyzes speech on both sides of the call to instantly deliver critical information to reps. This tool also provides management with insight into every conversation. The firm conducted a 14-week A/B test with their reps to measure the difference in performance between Balto users and Non-Balto users.
运营影响
数量效益
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