Improving Technology Efficiencies with Seamless, Cost-Effective Remote Support
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Bomgar
- LogMeIn Rescue
- Join.me
- TeamViewer
技术栈
- Remote Support Tools
- Ticketing Software
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 应用基础设施与中间件 - API 集成与管理
- 功能应用 - 远程监控系统
适用行业
- 教育
适用功能
- 维护
- 物流运输
用例
- 远程资产管理
- 远程控制
服务
- 系统集成
- 软件设计与工程服务
关于客户
School District Five of Lexington and Richland Counties in South Carolina encompasses a land area of approximately 196 square miles in part of both Lexington and Richland Counties. The school district is primarily a residential suburb located to the northwest of Columbia, the capital city of South Carolina. District Five operates a total of twelve elementary schools, four middle schools, five high schools and one alternative school, serving approximately 15,000 students. District Five offers educational opportunities that challenge and stimulate thinking and problem solving and foster superior achievement. Its comprehensive educational program focuses on both academic and personal success for all students from early childhood education through grade 12 as well as adult and community education programs.
挑战
The technology needs of District Five are supported by two help desk personnel and 13 representatives in the field. For remote support, District Five previously used a tool that came with its ticketing software and later moved to free tools such as Join.me and TeamViewer. However, the technical support team found that these tools lacked the features necessary to provide sufficient remote support to the growing district and decided to look for a more robust remote support solution. In researching possible solutions, Childs narrowed the choice down to Bomgar and LogMeIn Rescue and conducted a trial of both solutions.
解决方案
The school district decided to implement Bomgar as their remote support solution. Bomgar stood out as the most cost-effective choice and one that would allow the district to keep an appliance on-site rather than requiring the bandwidth needed to support a cloud-based solution. It also made connecting to a user’s device extremely simple. Unlike other solutions, Bomgar doesn’t require the user to download a client onto their machine. It avoids that added layer of complexity for the user and the technician. With Bomgar in place, the representatives at the help desk can handle significantly more issues remotely, rather than having to send a field representative to provide on-site support.
运营影响
数量效益
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