Iowa Communications Network (ICN)
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Sisense
技术栈
- Data Visualization
- Business Intelligence
- Dashboards
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据可视化
- 分析与建模 - 预测分析
适用行业
- 电信
适用功能
- 商业运营
- 质量保证
用例
- 实时定位系统 (RTLS)
- 远程资产管理
服务
- 系统集成
- 培训
关于客户
The Iowa Communications Network (ICN) is the United State’s premier state government broadband carrier network, providing Iowa broadband solutions for the education, government, public safety, and healthcare sectors. ICN provides broadband and telecommunication services to: K-12 schools, higher education, hospitals and clinics, state and federal government, National Guard armories, and libraries. ICN is the only state-owned broadband carrier, with over 8,660 miles of owned and leased fiber within the State of Iowa. The Network began with a vision to connect and power education, and is now an essential broadband carrier for the State of Iowa.
挑战
When Ric Lumbard, Executive Director at ICN, stepped into his position, he realized that a central visual point for data did not exist. As a broadband carrier, ICN needed a visual system to be able to monitor the overall health and performance of the organization. Director Lumbard explained that state agencies tend to focus on monitoring the legal aspects of operations, but measuring the performance of operations is not always given the same attention. Director Lumbard was looking for a solution to raise the importance of performance awareness by providing visual cues and monitoring that allowed the staff to easily and quickly see a dashboard with important performance indicators. Another focus point for ICN was that the data to be analyzed was scattered across numerous sources–from a variety of databases to spreadsheets–in multiple servers and applications. The operations perspective needed a way to combine that data, maintain a single repository of truth, and visually analyze the data without sifting through dozens of pages of spreadsheets and columns.
解决方案
After looking at several business intelligence solutions, Director Lumbard and his team felt that, 'Sisense was the only business intelligence solution that could produce the dashboards with the exact measurements and visualizations we wanted–and was able to do so in a quick and easy demo.' ICN required very specific data visualizations, such as custom speedometers with high, low, and medium metrics. Sisense was able to deliver that immediately, and also provided a fast implementation. 'You can’t manage what you can’t see. Before Sisense, there were optics that were not available,' explained Director Lumbard. Now, all bureau chiefs have access to the Sisense dashboards, which are interactive allowing users to touch a gauge and drill down into sub data. 'Sisense visually shows us how much broadband has increased, in what sector, what trends are happening, and if we are trending in the right direction,' Director Lumbard explained, adding that Sisense offers an array of data visualizations that are easily customizable.
运营影响
数量效益
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