公司规模
Large Corporate
地区
- Europe
国家
- Denmark
产品
- Resco Field Service 2.0
- Microsoft Dynamics 365 Field Service
- Resco Inspections
技术栈
- Resco-based app
- Resco Routes
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 功能应用 - 远程监控系统
适用行业
- 建筑与基础设施
适用功能
- 现场服务
用例
- 远程资产管理
- 实时定位系统 (RTLS)
服务
- 系统集成
关于客户
Kemp & Lauritzen is Denmark’s largest technical installation company. It offers a wide range of technical services related to electricity, plumbing, cooling, ventilation, fire safety, security systems, and more. Headquartered in Albertslund near Copenhagen, the company has offices all over Denmark with more than 2500 employees.
挑战
Kemp & Lauritzen’s old system was outdated and no longer supported. They wanted to replace it with an up-to-date system that they can tailor to their needs. Before utilizing the white-labeled Resco app provided by Microsoft as part of Dynamics 365 Field Service, the company didn’t have a good overview of their resources. This resulted in wasted and inefficiently handled opportunities. For example, technicians who were miles away were called to an urgent task instead of those technicians who were just minutes away from the scene. All because the back office didn’t have a proper overview of the technicians’ location and therefore, couldn’t determine who would be the best fit for a particular job. They wanted to manage their resources more efficiently.
解决方案
The company has been initially using the Resco-based Microsoft Dynamics 365 Field Service app. One of the chief reasons Kemp & Lauritzen chose this over other similar solutions is that it can handle complex setup, which was crucial for the company. Moreover, they didn’t find any other solution that could work as seamlessly offline as the Resco-based app. Recently, Kemp & Lauritzen switched to Resco’s Field Service 2.0 – to get the full Resco mobile experience without any limitations. They wanted to leverage Resco Inspections, which is now a core part of their mobile solution.
运营影响
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