Kerry Group Sets Global Standards With EthicsPoint®
公司规模
Large Corporate
地区
- Europe
- America
- Asia
- Middle East
国家
- Ireland
- United States
产品
- EthicsPoint
技术栈
- Whistleblower Hotline Intake
- Incident Management: EthicsPoint
- Awareness Solutions
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Brand Awareness
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 食品与饮料
- 药品
适用功能
- 人力资源
- 商业运营
用例
- 监管合规监控
- 远程协作
服务
- 系统集成
- 培训
关于客户
Established in 1972, Kerry Group is the world’s leading taste and nutrition partner for the food, beverage and pharmaceutical markets. Headquartered in Ireland with a strong global team, they currently provide solutions for over 18,000 products from over 150 manufacturing locations worldwide, including North America, Latin America, Asia Pacific, the Middle East and Europe. The company has over 22,000 employees and has been a long-term customer of NAVEX, with a contract dating c.2009. They have used EthicsPoint since they first adopted an internal whistleblower service and implemented a reporting and case management system.
挑战
Kerry Group was faced with the challenge of adapting to the new requirements of the EU Whistleblower Protection Directive. The company's internal legal function took over the speak-up program and the NAVEX account as a legal responsibility. They needed a new focus team to quickly understand the software and adapt the solution to meet new requirements. Another challenge was making resources available across their operations. The company wanted to go beyond standard directive requirements and provide documentation for the system across all languages used in the business, including online, external and offline resources. Finally, there was little to no visibility over the progress of whistleblowing cases, which made it difficult to measure improvements, case-type volumes over time or to report in detail where areas of concern lay.
解决方案
Kerry Group used EthicsPoint to establish the baseline requirements of the Directive, leveraging internal cross-functional teams to manage cases related to their function. They also put together a speakup playbook to complement the new speak up policy and help its teams get to grips with the NAVEX system. Oversight of the speak-up program is now managed at the top level by a board committee, which receives formal updates and information about the program several times per year. Kerry Group revised their internal Code of Conduct in 2021 with the involvement of the global executive team, which covered updates to the reporting and incident management system to bring clarity, insights and adaptability to their evolving compliance program.
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