公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- Oracle NetSuite
- Pacejet Shipping
- SPS Commerce
技术栈
- Cloud ERP
- EDI Solutions
- Shipping Software
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 消费品
- 电子产品
适用功能
- 物流运输
- 商业运营
用例
- 供应链可见性(SCV)
- 仓库自动化
服务
- 系统集成
关于客户
Koss is a well-established company based in Milwaukee, known for manufacturing, distributing, and retailing high-quality headphones. With a rich history of integrating technology into its operations, Koss has grown significantly over the years. The company is recognized for its commitment to quality and innovation, catering to both retailers and consumers. As Koss expanded, it faced the need to modernize its operations, particularly in the realm of shipping and electronic data interchange (EDI). The company's growth, especially with major partners like Amazon, necessitated a shift to more efficient and automated systems to handle increasing demand and complex shipping requirements.
挑战
Koss, a Milwaukee-based manufacturer, distributor, and retailer of high-quality headphones, faced challenges as its operations grew more complex. The company needed to retire its aging, on-premises ERP system and move to a cloud-based solution. As Koss expanded, particularly with a significant channel partner like Amazon, it encountered difficulties managing ultra-high-volume shipments. Amazon orders could exceed 500 packages, requiring Koss to consolidate shipments and manually generate ASN labels, which was time-consuming and prone to errors. The manual process took 20-30 minutes per shipment, increasing the risk of human error and inefficiencies.
解决方案
To address the challenges, Koss implemented a new ERP system, Oracle NetSuite, to replace its outdated on-premises solution. Alongside this, Koss adopted Pacejet for shipping software and SPS Commerce for EDI needs, based on recommendations from its Oracle NetSuite partners. This setup allowed Koss to manage growing demand and ensure compliance with trading partners' requirements. To further enhance efficiency, Pacejet and SPS developed a new integration specifically for Oracle NetSuite users. This integration enabled Koss to automate the consolidation of ultra-high-volume shipments, reducing manual work and errors. The systems worked together within Oracle NetSuite to create proper labels and ensure consistent ASN flow across the organization. This integration not only streamlined operations but also provided growth opportunities, such as multi-level packing using pallets.
运营影响
数量效益
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