Kyocera Turns to Velosio’s Cutting-Edge Tech Tools for Greater Visibility
公司规模
Large Corporate
地区
- America
- Europe
国家
- United States
- United Kingdom
产品
- Dynamics CRM
- Oracle ERP
- Scribe
技术栈
- Dynamics CRM
- Oracle ERP
- Scribe
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
技术
- 平台即服务 (PaaS) - 连接平台
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 航天
适用功能
- 销售与市场营销
- 商业运营
服务
- 系统集成
- 培训
关于客户
KYOCERA SGS Precision Tools, INC., is a family-owned business specializing in the creation of carbine cutting tools and drills, selling primarily to companies such as BOEING, who use their tools to fill out the aluminum in plane engines. The company has a significant presence in both the United States and the United Kingdom, and it operates in a highly specialized market that demands precision and reliability. KYOCERA's tools are critical components in the aerospace industry, and their customers rely on them for high-quality performance. The company has a complex sales cycle and requires robust systems to manage its operations effectively.
挑战
In the past, KYOCERA was using Maximizer CRM. There were many issues with Maximizer, primarily lack of connectivity and integration. Different segments of the company were not able to see each other’s work, and they lacked the ability to communicate effectively with offices in other countries. The KYOCERA sales cycle was complex, with multiple reps, some working outside of their CRM System, making it hard to create a pipeline of leads.
解决方案
A decision was made to change systems, and KYOCERA considered Oracle, Salesforce, and Dynamics CRM. Oracle was the early frontrunner, but was eliminated quickly due to its lack of communication with customers and referrals. Velosio, on the other hand, brought in a full demo and put KYOCERA in contact with other companies who had made the switch to Dynamics CRM. Once Dynamics CRM was selected, Velosio began a full implementation and integration with their existing Oracle ERP solution using Scribe. The Velosio team worked with KYOCERA’s domestic and UK offices to perform a full implementation of Dynamics CRM. Due to their unique sales cycle, a longer trial period was needed, with both the US and UK offices needing to test the system, leading to a better understanding of what the system would need to accomplish once fully integrated. KYOCERA and Velosio worked together to decide in what increments to bring data and apps over, to avoid bringing over too much data and decreasing the system’s search-ability. Velosio hosted online training for each segment of the business, to teach them the new systems and dashboards they would need, and how they work together.
运营影响
数量效益
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