LLBean 改善客户服务和库存效率
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Blue Yonder’s merchandise financial planning
- Blue Yonder’s forecasting
- Blue Yonder’s replenishment capabilities
技术栈
- Inventory Management Software
- Sales Forecasting Software
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 库存管理系统
- 功能应用 - 产品数据管理系统
适用行业
- 零售
- 服装
适用功能
- 仓库和库存管理
- 销售与市场营销
用例
- 库存管理
- 需求计划与预测
服务
- 系统集成
- 软件设计与工程服务
关于客户
LLBean 是一家美国服装和户外用品零售商，创始人是 Leon Leonwood Bean。该公司以客户服务和及时交付产品而闻名。该公司全年雇用约 5,000 名员工，在销售旺季，这一数字会增加到约 10,000 人。随着业务的扩大，该公司面临着准确预测市场趋势和投资来年正确产品的挑战。该公司对客户服务的承诺使交付速度成为其商业模式的一个关键方面。
挑战
美国服装和户外用品零售商 LLBean 在业务扩张过程中一直面临挑战。该公司全年雇用约 5,000 名员工，在销售旺季雇用多达 10,000 名员工，一直在努力准确预测市场趋势并为来年投资合适的产品。交付速度是 LLBean 商业模式的一个关键方面，因为该公司以其客户服务为荣。因此，确保产品及时送达客户至关重要。
解决方案
为了应对这些挑战，LLBean 实施了 Blue Yonder 的商品财务规划、预测和补货功能。这些工具使公司能够更准确地预测销售情况、从供应商处购买产品并将这些产品分配到适当的商店。除了利用这些功能外，LLBean 还在积极探索其他解决方案，以最大限度地提高集成 Blue Yonder 生态系统的价值。这一实施的成功超越了技术本身。在设计阶段，Blue Yonder 顾问与 LLBean 密切合作，考虑未来的目标和目标，以及他们的下一个实施如何与当前正在设计的解决方案相适应。
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