Anodot > 实例探究 > Leading Telcos Monitor BSS with Anodot; Saving Millions of Dollars Annually

Leading Telcos Monitor BSS with Anodot; Saving Millions of Dollars Annually

公司规模

Large Corporate

国家

Worldwide

产品

Anodot’s Deep 360™ monitoring technology
Autonomous Telco Monitoring
BSS Monitoring

技术栈

Machine Learning
Artificial Intelligence
Data Analytics

实施规模

Enterprise-wide Deployment

影响指标

Cost Savings
Productivity Improvements
Customer Satisfaction

技术

分析与建模 - 实时分析
分析与建模 - 预测分析

适用行业

电信

适用功能

商业运营
销售与市场营销

用例

预测性维护
过程控制与优化
实时定位系统 (RTLS)

服务

数据科学服务
系统集成

关于客户

The customers in this case study are leading telecommunications companies. These companies are facing the challenge of managing and monitoring an increasing number of products, campaigns, retail channels, prepaid and roaming services, billing, customer experience and support, and order and fraud management operations. They are looking for a solution that can help them stay on top of these metrics and ensure that their underlying business support systems enable profitability and growth. The customers are also dealing with the impact of outages and incidents on their network, business, and customer experience management operations. They are in need of a solution that can provide early detection of revenue issues and business system failures.

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挑战

Telecommunications companies are facing the challenge of managing and monitoring an increasing number of products, campaigns, retail channels, prepaid and roaming services, billing, customer experience and support, and order and fraud management operations. The complexity and dynamic nature of business data make it difficult for static monitoring approaches to effectively track these metrics. Despite redundancies in data centers and telecom networks, outages and incidents still occur, impacting network, business, and customer experience management operations. The cost of these incidents can be significant, with a 2016 survey indicating that the average cost of a data center outage rose 7% from 2013 to 2016. For a telco operator with annual revenues of $1B, annual incident costs can range between $11.6M-$41.1M, depending on the types of systems used for monitoring.

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解决方案

Anodot offers an AI/ML-based autonomous solution for monitoring telecommunications operations. The solution ingests data from siloed business operations systems and uses patented algorithms to autonomously analyze millions of KPIs. This provides early detection across the entire telco ecosystem, delivering the right alerts to the right stakeholders, saving valuable investigative time, and accelerating root cause detection. Anodot's solution is used by leading telcos to monitor their BSS operations at scale, including billing, sales, provisioning, application experience, and customer care. This helps to optimize business processes, reduce customer care costs, improve brand and network quality, and consequently improve customer experience. Anodot's Deep 360™ monitoring technology uses a patented ML approach that monitors 100% of data, learns every metric's behavior, tracks data throughout the enterprise, and provides spot-on alerts to critical failures.

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运营影响

Anodot's solution provides early detection of incidents, reducing the time spent looking for issues and allowing more time to focus on resolution.
The solution delivers the right alerts to the right stakeholders, saving valuable investigative time and accelerating root cause detection.
Anodot's autonomous monitoring technology provides spot-on alerts to critical failures, helping telecom operators monitor their existing infrastructure in a more automated fashion.
The solution helps telecom operators optimize their business processes, reduce customer care costs, improve brand and network quality, and consequently improve customer experience.

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数量效益