联想通过 ProcessMaker 实施提高了客户满意度
公司规模
Large Corporate
地区
- America
- Asia
国家
- China
- United States
产品
- ProcessMaker Workflow and BPM
技术栈
- Cloud Computing
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
适用功能
- 商业运营
用例
- 过程控制与优化
服务
- 系统集成
关于客户
联想是一家市值 210 亿美元的个人科技公司，也是全球第二大个人电脑供应商。该公司位列全球财富 500 强，在全球拥有超过 26,000 名员工，为 160 多个国家的客户提供服务。联想总部位于中国北京和美国北卡罗来纳州莫里斯维尔；主要研究中心位于日本（横滨）、中国（北京、上海和深圳）和美国（莫里斯维尔）；制造工厂遍布全球，从北卡罗来纳州和墨西哥到印度、中国和巴西。
挑战
联想是一家全球科技公司，其客户履行部门面临挑战。该部门依赖非结构化电子邮件通信，效率低下，并导致不必要的通信。该公司还认识到需要在云环境中进行部门间协作，以进一步简化沟通。该公司拥有超过 26,000 名员工，为 160 多个国家的客户提供服务，因此需要业务流程管理 (BPM) 解决方案来解决这些痛点。
解决方案
联想分三个阶段实施了 ProcessMaker 工作流和业务流程管理 (BPM) 解决方案。在第一阶段，ProcessMaker 在一个由 16 名用户组成的小部门进行了测试，该部门使用 9 个流程。目的是发现 ProcessMaker 是否可以解决电子邮件通信难题。在第二阶段，ProcessMaker 被部署到第二个部门，该部门的用户群有 25 名用户和 16 个流程，包括一个精益六西格玛项目。最后阶段涉及将该应用程序推广到 90 多个用户的用户群，涉及 20 个流程。此阶段最大的成就之一是将一个内部流程的时间从六天缩短到两天。此阶段的最后一步是将联想解决方案迁移到云端。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
System 800xA at Indian Cement Plants
Chettinad Cement recognized that further efficiencies could be achieved in its cement manufacturing process. It looked to investing in comprehensive operational and control technologies to manage and derive productivity and energy efficiency gains from the assets on Line 2, their second plant in India.
Case Study
Airbus Soars with Wearable Technology
Building an Airbus aircraft involves complex manufacturing processes consisting of thousands of moving parts. Speed and accuracy are critical to business and competitive advantage. Improvements in both would have high impact on Airbus’ bottom line. Airbus wanted to help operators reduce the complexity of assembling cabin seats and decrease the time required to complete this task.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
Developing Smart Tools for the Airbus Factory
Manufacturing and assembly of aircraft, which involves tens of thousands of steps that must be followed by the operators, and a single mistake in the process could cost hundreds of thousands of dollars to fix, makes the room for error very small.
