适用行业
- 服装
- 教育
适用功能
- 采购
- 销售与市场营销
用例
- 时间敏感网络
服务
- 培训
关于客户
Culture Amp 是一家总部位于墨尔本的公司,成立于 2011 年。它是一个致力于变革组织文化的员工体验平台。该公司拥有 800 多名员工,从事软件开发行业。 Culture Amp 的收入支持副总裁 Simon Kirk 亲眼目睹了像 Gong 这样的工具如何成为组织身份结构的一部分。 Culture Amp 重视通过反馈更快地学习,并努力保持领先于不断变化的文化趋势。该公司致力于提高效率和提高交易速度,以确保成功的增长和可扩展性。
挑战
员工体验平台Culture Amp在不断发展的过程中也面临着挑战。该公司面临着落后的风险,并遇到可能导致其优先事项和流程不一致的情况。作为一家在文化领域工作的公司,他们需要保持领先于不断变化的趋势,特别是在转向远程工作和“大辞职”开始期间。随着规模的扩大,该公司在协调各部门实现共同目标方面也面临着困难。组织规模越大,任务就越分散,导致优先事项出现分歧。另一个挑战是需要提高交易速度,这是公司发展的关键部分。 Culture Amp 注意到,并非所有销售电话都以明确的后续步骤结束,从而减慢了流程。
解决方案
Culture Amp 求助于Gong,这种工具已成为该组织身份结构的一部分。龚的录音和辅导功能帮助 Culture Amp 了解客户的声音,并根据这些知识制定策略。龚的实时反馈帮助 Culture Amp 指导他们的团队调整方法以满足市场需求。龚还帮助协调各部门,共同努力实现共同目标。通过关键字或交易状态搜索来电的功能使您可以更轻松地快速确定正在发生的事情的真相,从而使每个人都可以专注于解决紧迫的问题。龚还帮助 Culture Amp 提高了交易速度。通过深入研究每个电话的关键部分,他们能够确定问题的普遍程度,并制定纠正计划来重新培训销售代表。公分析用于查看该计划是否有效。龚还通过辅导帮助提高效率,这是销售团队成功的关键部分。
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