哥伦比亚麦德林国立大学利用 ProcessMaker 实现人力资源流程自动化
公司规模
Large Corporate
地区
- America
国家
- Colombia
产品
- ProcessMaker
- KnowledgeTree®
技术栈
- Workflow Automation
- Document Management
实施规模
- Departmental Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 教育
适用功能
- 人力资源
用例
- 监管合规监控
- 远程协作
服务
- 系统集成
关于客户
哥伦比亚国立大学是哥伦比亚领先的高等教育机构。它拥有 8 个分校、超过 45,000 名学生以及大量教授和行政人员。该大学设有人力资源部门，负责管理与大学人力资源相关的一切事务。其中包括教师和工作人员。该部门每天收到大约 20 个不同类型的请求，例如就业证明、缺勤请求、管理报告以及与新员工招聘和入职相关的流程。
挑战
哥伦比亚国立大学人力资源部门正在努力管理大量与人力资源相关的请求。他们每天要处理大约 20 个请求，包括就业证明、缺勤请求、管理报告以及与新员工招聘和入职相关的流程。该部门使用打印文档，并通过 Word 文档和电子表格进行控制，这导致对请求失去控制，浪费时间搜索物理文档，并因响应时间过长而导致客户不满意。由于流程中涉及的参与者数量以及电子表格的存储方法，该部门还面临着信息安全性和完整性方面的挑战。
解决方案
2009 年，该大学与位于哥伦比亚麦德林的 Landsoft SA 合作启动了一个项目，旨在改善大学的人力资源流程。在分析了 5 个领域的流程后，决定大学首先将 ProcessMaker 应用于请求管理、新员工招聘和新员工入职流程。这些流程还与 KnowledgeTree® 集成，以提供更高级的存储和版本控制，用于在工作流程中上传和生成的文档。请求流程允许内部员工、大学部门和外部实体通过 ProcessMaker 生成请求，以满足诸如休假请求、就业证明、病假请求、缺勤请求、纪律流程等需求。行政人员的新员工招聘和入职流程允许人力资源部门从内部宣布空缺职位到新员工签署合同并正式入职大学，逐步自动化招聘流程。
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