公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- NetMotion Mobility
技术栈
- Windows 7
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 网络与连接 - 蜂窝
适用行业
- 公用事业
适用功能
- 现场服务
用例
- 远程资产管理
服务
- 系统集成
关于客户
4-County Electric Power Association 是一家非营利性电力配送合作社,为密西西比州东北部的 50,000 名成员提供服务,自 1939 年以来一直提供价格合理且可靠的电力。4-County Electric 雇用的 70 多名现场员工驾驶的车辆配备了为客户服务所需的一切,包括对他们的工作效率至关重要的联网笔记本电脑。然而,合作社农村地区的蜂窝盲区经常导致员工失去与关键应用程序的连接。该公用事业公司选择了 NetMotion Mobility 来保持员工的工作效率,无论蜂窝信号强度如何。现在,线路工人和其他现场工作人员只需启动一次笔记本电脑即可获得持续一整天的连接。
挑战
4-County Cooperative 包括一家总部和五个地区办事处,分布在密西西比州的 9 个县。现场团队依靠互联网连接访问公用事业的核心工作订单系统,该系统可针对风暴修复等事件制定高效的工作计划。工人们配备了 Windows 7 笔记本电脑和 Windows 软件。依靠蜂窝连接访问工作应用程序,笔记本电脑经常会因为网络覆盖不佳而无法连接,导致工作订单进度停滞。一些线路工人非常沮丧,他们放弃了损坏的笔记本电脑,转而使用笔和纸,直到有时间打开 IT 票证。面对不满意的员工和经常无法实现其预期目的的系统,Critcher 和他的团队意识到他们需要一种更可靠的方法来让团队在现场时保持与互联网的连接。
解决方案
4-county 与其他当地机构讨论了如何应对密西西比州农村地区的连接挑战。他们从州公路巡逻队了解到,Mobility 通过创建安全可靠的移动 VPN 隧道让警员保持连接。警员巡视时,应用程序会暂停但不会断开连接。“这听起来像是最终的解决方案,所以我们进行了试验以确保万无一失,”Critcher 说。从用户的角度来看,过渡到 Mobility 是无缝的。Lineman 不必学习新的步骤来使用它;事实上,他们甚至不知道它在那里。他们只需登录,他们的应用程序就会完美运行。“他们注意到的只是每次登录时都有连接,”Critcher 补充道。“这立即让我们的帮助台电话安静下来。”
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