NetMotion Mobility® 帮助租车公司 Hertz 让客户重返道路
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- NetMotion Mobility
- Panasonic Toughbook UI Tablet PCs
- AT&T Data Service
技术栈
- Windows XP
- Wi-Fi
- Cellular Data Service
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Cost Savings
技术
- 网络与连接 - 蜂窝
适用行业
- 运输
适用功能
- 销售与市场营销
- 商业运营
用例
- 车队管理
- 网络安全
服务
- 系统集成
关于客户
Hertz 是一家知名的租车公司，在城市中心和社区内经营着 1,600 多个“机场外”租车点。这些“Local Edition”租车点出租轿车、卡车和货车，通常出租给附近需要保养或维修车辆的居民。该公司在 Local Edition 柜台的固定终端上配备了松下 Toughbook U1 平板电脑，该平板电脑配有磁条读取器，可用于处理信用卡。工作人员可以从扩展坞上拿起平板电脑，为租车场内任何等候的客户提供服务。这些设备还允许工作人员为归还车辆的客户提供路边服务，使他们无需进入办公室即可更快地上路。
挑战
Hertz 在城市中心和社区内拥有 1,600 多个“机场外”网点。这些“本地版”网点出租汽车、卡车和货车，通常出租给附近需要保养或维修车辆的居民。代理商使用便携式 POS 设备帮助客户快速进入其租赁车辆。但是，这些 POS 系统经常会在交易过程中停滞，导致长时间的延迟，令客户感到沮丧。平板电脑运行 Windows XP 并使用各种网络连接：通过底座的有线连接、Wi-Fi 和 AT&T 蜂窝数据服务。在网络之间切换时，设备通常会失去连接，需要代理商重新启动应用程序并尝试让设备再次上网。但这些额外的步骤让员工和客户都感到沮丧。
解决方案
Hertz 部署了 NetMotion Mobility，以确保其员工在为客户提供帮助的任何地方都能可靠地连接到重要应用程序。此次升级使 Hertz 能够履行其对客户服务的承诺。它还增强了安全性，并减少了开设新本地版网站所需的时间和资源。NetMotion 证明，Mobility 可以让设备无缝地从有线网络过渡到无线网络，而不会中断数据连接或任何 Hertz 客户服务应用程序。然而，弹性连接并不是部署 Mobility 的唯一优势。Mobility 的加密确保了客户信用卡数据在网络上传输时的安全。Hertz 团队还开始使用 Mobility 灵活的安全策略来帮助检测和阻止设备内的禁止流量，防止其穿越任何外部网络。
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