OpenMarket's Compliance Maturation with Keylight Platform
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Keylight Platform
技术栈
- Cloud-based GRC platform
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 电信
适用功能
- 商业运营
用例
- 监管合规监控
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
OpenMarket, a division of Amdocs, is a Seattle-based company that helps big brands use mobile messaging to connect with their customers in the moments when it counts. OpenMarket offers a suite of mobile products, including SMS messaging (text) and MMS messaging (text with images, audio, video). In fact, four of the top 10 global brands rely on OpenMarket’s cloud-based Mobile Engagement Platform to engage with their customers. However, back in 2011 when Jeff Lowder, CISO and CPO (Chief Privacy Officer) of OpenMarket, joined the company, there was less structure and more free-wheeling. For OpenMarket to continue its growth trajectory, the company had to evolve from its existing model of compliance performed by service teams relying on user-based tools like spreadsheets.
挑战
OpenMarket, a global leader in mobile messaging, was facing a challenge in meeting the growing security requirements imposed by contracts, laws, and standards. The company had 254 compliance mandates related to various laws, regulations, rules, and standards, along with 173 customer contracts with over 9700 contractual obligations. The company's existing model of compliance performed by service teams relying on user-based tools like spreadsheets was not sufficient to meet these requirements. Global brands had begun asking for security requirements that OpenMarket couldn’t meet with current processes. As such, the company needed a more streamlined, yet comprehensive approach to compliance in order to do business with global enterprises.
解决方案
OpenMarket selected Keylight, a cloud-based GRC platform from Lockpath, to manage its information security program. The company developed a custom controls framework based on NIST and ISO standards, which was managed using Keylight. The OpenMarket Controls Catalog was created as a unified repository for all requirements: controls, compliance mandates, contract specifics, and more. Compliance mandates were uploaded to Keylight and mapped to controls. The company also used Keylight to manage and integrate the 250+ compliance mandates, plus all the customer contracts and their information security management system (ISMS). Keylight’s broad configuration capabilities allowed the company to quickly construct a format capable of supporting all of OpenMarket’s requirements.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Vodafone Hosted On AWS
Vodafone found that traffic for the applications peak during the four-month period when the international cricket season is at its height in Australia. During the 2011/2012 cricket season, 700,000 consumers downloaded the Cricket Live Australia application. Vodafone needed to be able to meet customer demand, but didn’t want to invest in additional resources that would be underutilized during cricket’s off-season.
Case Study
SKT, Construction of Smart Office Environment
SK T-Tower is the headquarters of SK Telecom. Inside the building, different types of mobile devices, such as laptops, smartphones and tablets, are in use, and with the increase in WLAN traffic and the use of quality multimedia data, the volume of wireless data sees an explosive growth. Users want limitless Internet access in various places in addition to designated areas.
