Over A Dozen Apps with \"ONE-TRUTH\" Sisense BI
公司规模
Mid-size Company
地区
- America
- Europe
- Asia
国家
- United States
- United Kingdom
- India
产品
- Sisense
- Zendesk
- Salesforce
- Google Docs
技术栈
- Business Intelligence (BI)
- Data Integration
- Real-Time Analytics
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
- 分析与建模 - 预测分析
适用行业
- Software
- Professional Service
适用功能
- 销售与市场营销
- 商业运营
用例
- 实时定位系统 (RTLS)
服务
- 系统集成
- 软件设计与工程服务
- 培训
关于客户
Act-On is a software company that offers a marketing automation platform, including email marketing, lead management, and webinar management. Founded in 2008, the company has offices in the United States, United Kingdom, and India. Act-On has experienced positive growth since its inception and relies on over a dozen web tools for various business activities. These tools include Zendesk for customer support, Salesforce for sales management, and Google Docs for document creation and sharing. The company sought a unified BI solution to streamline its operations and improve customer experience.
挑战
Act-On, a software company, faced a significant challenge in managing data from over a dozen web tools used for various business activities. Each tool provided unique BI analytics, making it difficult to identify a single source of truth. The company needed a solution that could integrate these tools seamlessly and provide real-time, actionable insights to improve customer experience and operational efficiency. The complexity of integration, unknown costs, and the need for a tool that could prompt team action were major concerns.
解决方案
Act-On chose Sisense as their BI solution due to its ease of use and quick implementation. The company was able to get Sisense up and running quickly without extensive coding. Sisense provided real-time data visibility, allowing Act-On to see data from various sources in one view. This integration enabled the company to post customer satisfaction data nightly, giving real-time access to customer feedback across departments. Executive managers and team leaders used a weekly dashboard to evaluate performance and make data-driven decisions. Sisense's support team played a crucial role in the successful implementation, offering custom patches and addressing specific needs.
运营影响
数量效益
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