Pandora Opens the Box on Data for Improved Revenue and Relationships
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Tableau Software
- Tableau Desktop
- Tableau Server
- Salesforce Direct Connector
技术栈
- Data Visualization
- Data Analysis
- Salesforce Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Revenue Growth
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据可视化
适用行业
- 电信
适用功能
- 销售与市场营销
- 商业运营
用例
- 过程控制与优化
- 质量预测分析
- 需求计划与预测
服务
- 数据科学服务
关于客户
Pandora is the leading internet radio service in the world. Every month, millions of listeners access Pandora through various connected devices and enjoy personalized stations playing the music that they love. The company has more than 200 million listeners tuning in to stations tailored to their musical tastes through a combination of user feedback and song attributes. Pandora delivers data-driven personalization every day. The company has doubled from 100 million to 200 million registered listeners in only two years.
挑战
Pandora, the leading internet radio service, wanted to increase its use of data to drive business decisions. However, the company’s many silos of data storage created barriers. Only a few people knew how to write scripts to query the data, which meant most people couldn’t get the information they needed to make better decisions. Pandora had dozens of data analysts on staff, but their time was being used running reports instead of providing higher-value analysis. Pandora’s dramatic growth made enabling data-driven decision making a high-priority project.
解决方案
Pandora turned to Tableau Software to visualize their data. The company now has 50 Tableau Desktop users and 220 Tableau Server users. Users quickly adopted Tableau, building data visualizations to answer questions and drive meaningful insight throughout Pandora. The Salesforce Direct Connector allows users to quickly access Salesforce data directly through Tableau. Management and the finance department at Pandora use Tableau to better analyze its revenue. Advertising sales teams use Tableau to provide additional value to their customers.
运营影响
数量效益
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