Pegasystems Displaces SEG for Better Email Security at a Lower Cost
公司规模
Large Corporate
地区
- America
- Asia
- Europe
国家
- United States
产品
- Abnormal Inbound Email Security
- Abnormal Email Account Takeover Protection
- Abnormal Abuse Mailbox Automation
- Abnormal Email Productivity
技术栈
- Microsoft 365 E5
- API-based email security
- Behavioral AI
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
适用行业
- Software
适用功能
- 商业运营
- 质量保证
服务
- 系统集成
- 软件设计与工程服务
关于客户
Pega’s low-code platform for AI-powered decisioning and workflow automation “fuels organizations for the future” by providing the tools its customers need to work smarter, unify experiences, and adapt instantly. The company, which serves many of the world’s largest and most successful enterprises and government agencies, operates across the Americas, Europe, and Asia. Pega routinely wins industry awards for its technology, its commitment to sustainability, and its dedication to the workplace experience.
挑战
When Corporate Security Operations Director Steve Tieland joined Pega, the company’s internal corporate email environment was flooded by VIP impersonation attacks bypassing the SEG and Microsoft Defender. Tieland made email reform a priority to improve security and relieve his team of the 60 hours per week they were spending on manual investigation and remediation. Employees and executives also spent hundreds of hours each month managing graymail. “We would change the filter settings, but one change would add more spam, and another would quarantine too many emails. The SEG offered new features to help, but they broke things in our email system,” said Tieland.
解决方案
By that point, Pega was looking for a more effective solution. Tieland researched API-based email security solutions and thought they offered a good opportunity to test a new approach without risking email disruption. He also knew that AI functionality could help eliminate the graymail problems caused by the SEG’s rigid rules. Finally, he wanted a solution that would complement their Microsoft 365 E5 security features. Abnormal is designed to work with Microsoft 365 even without a SEG and uses advanced behavioral AI to baseline normal user behavior to detect anomalies that can indicate sophisticated attacks like executive impersonation. Email Productivity applies the same behavioral AI to individual user preferences to filter out unwanted graymail, allow wanted promotions, and free the security team from having to manually manage filtering rules. Abuse Mailbox Automation puts investigation and remediation for user-reported phishing emails on autopilot, so the security team doesn’t have to manually address threats as they’re reported.
运营影响
数量效益
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