Plus Relocation Boosts Global Business With Powerful Reporting and Performance Management
公司规模
SME
地区
- America
国家
- United States
产品
- WebFOCUS
- ReportCaster
- Visual Discovery
- PMF
- FLEX Enable
技术栈
- BI and data visualization technology
- Web-based reporting and performance management
- Data visualization software
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
技术
- 应用基础设施与中间件 - 数据可视化
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- Professional Service
适用功能
- 商业运营
- 销售与市场营销
用例
- 质量预测分析
- 过程控制与优化
- 实时定位系统 (RTLS)
服务
- 数据科学服务
- 软件设计与工程服务
- 系统集成
关于客户
Plus Relocation, Inc. is a company that provides domestic and international relocation services. For nearly 40 years, the company has helped move corporations and their employees down the block or around the world when relocation becomes necessary. The staff is committed to pleasing its clients on a daily basis, and in an industry where speed and efficiency rule, Plus Relocation has made a name for itself by tailoring its services to each client’s specific needs. As a small company from the midwestern United States, Plus Relocation was confident that a strong business intelligence platform could improve its ability to attract customers and boost international relocation capabilities.
挑战
Plus Relocation Services, a company that provides domestic and international relocation services, was losing business due to its reporting shortfalls. The company lost three major contracts, which represented more than $2 million in lost revenue. The prospective clients informed Plus Relocation that the company’s reporting shortfalls were the primary reason for their decisions to select other vendors. Plus Relocation’s former customer-facing information systems lacked usability and sizzle. The company needed a business intelligence solution powerful enough to revamp the company’s information systems and flexible enough to create easy-to-use dashboards for internal and external users.
解决方案
Plus Relocation decided to use BI and data visualization technology to build customer-facing dashboards with drill-down capabilities and visual representations of data. The company chose WebFOCUS due to its proven success in Web-based reporting and performance management, coupled with the extensive functionality of its data visualization software. The team rolled out a new customer dashboard in January 2008 called InformAgility. Information Builders Professional Services helped with the first iteration of the dashboard to accommodate a tight timeframe. Plus Relocation also purchased an Information Builders Education Passport, giving their personnel unlimited access to local training from Information Builders’ Education department. The development team used WebFOCUS FLEX Enable to add reports, graphs, and other visual representations of the data, including graphical drill-downs that let users filter and manipulate information according to their needs.
运营影响
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