Sage > 实例探究 > POSERA 利用 SAGE 300 的优势

POSERA 利用 SAGE 300 的优势

公司规模

Large Corporate

地区

America
Europe

国家

Canada
United States
United Kingdom

产品

Sage 300
Sage CRM

技术栈

ERP
CRM

实施规模

Enterprise-wide Deployment

影响指标

Productivity Improvements
Customer Satisfaction

技术

应用基础设施与中间件 - API 集成与管理

适用功能

销售与市场营销
商业运营

用例

供应链可见性(SCV)

服务

系统集成

关于客户

Posera, Inc. 是酒店和餐饮业销售点软件和硬件的领先供应商。该公司总部位于多伦多，在欧洲、英国、美国和加拿大设有办事处。Posera 的系统已安装到 25 个国家的数万家企业中。该公司在九年的发展历程中，通过内部增长和收购实现了快速增长。Posera 坚定不移地致力于客户服务，并不断投资于研发，这使公司拥有极高的客户保留率。

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挑战

Posera, Inc. 是一家领先的酒店和餐饮业销售点软件和硬件供应商，随着业务的快速发展，该公司正努力管理不同办公地点和部门的多个不同软件包。该公司需要一个集成的业务技术解决方案，为整个组织提供服务，为客户提供全方位的销售、服务、支持和会计相关互动视图。前台是主要关注点，但也需要一个强大的后台业务管理系统。在决定采用 Sage 300 和 Sage CRM 之前，Posera 考虑了三种集成的企业资源规划 (ERP) 和客户关系管理 (CRM) 解决方案。

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解决方案

Posera 决定采用 Sage 300 和 Sage CRM 作为其业务的集成 ERP 和 CRM 解决方案。Sage 与 Posera 管理团队进行了面对面和网络会议，以了解公司的需求以及如何构建软件以满足这些需求的细节。事实证明，Sage 300 和 Sage CRM 是 Posera 的理想解决方案 - 足够灵活，可以处理公司独特的业务流程，并具有广泛的功能来满足其所有要求。当商机在 CRM 模块中转换为订单时，订单会自动在销售订单模块中创建。为了帮助客户支持人员提供更好的整体服务，CRM 模块可以轻松访问与会计相关的数据，例如信用条款和最近的付款。

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运营影响

Sage 300 and Sage CRM are saving Posera time and money— data exchanged between Sage 300, Sage CRM, and other applications at Posera eliminates duplicate data entry and provides real-time information to the staff.
A salesperson working in Seattle can generate a service request for a customer, and the software will notify the appropriate support personnel in Montreal. That same salesperson can then monitor the support case to provide a continuity of service Posera’s customers appreciate.
Using Sage 300 and Sage CRM, Posera tracks the source of every opportunity in its pipeline. This information helps the company make the best use of its marketing dollars.

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数量效益

In just one position, Posera saves about four hours a day in time previously spent maintaining licensing databases.

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