Ratcliff IT Success Story
公司规模
SME
地区
- Europe
国家
- United Kingdom
产品
- Continuum Command
- Continuum Fortify
- Continuum Security Operations Center (SOC)
技术栈
- Network Operations Center (NOC)
- Hybrid Cloud
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Revenue Growth
- Digital Expertise
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
- 网络安全和隐私 - 安全合规
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 质量保证
用例
- 网络安全
- 远程资产管理
服务
- 系统集成
- 云规划/设计/实施服务
- 网络安全服务
关于客户
Ratcliff IT is a U.K.-based managed service provider (MSP) that aims to deliver high-quality IT services to its clients. The company focuses on building strong relationships with its customers by providing reliable and efficient IT support. Ratcliff IT is committed to using best-in-class tools and services to ensure excellence in their offerings. The company has a strong emphasis on security services and aims to differentiate itself from other MSPs by building a robust security practice. Ratcliff IT is also focused on helping small businesses leverage cloud technologies through a hybrid cloud strategy. The company values predictability in costs and margins, which allows them to manage their business more effectively and pursue new opportunities.
挑战
Ratcliff IT faced the challenge of moving beyond commodity support to offer differentiated expertise and services. The company struggled to build deeper relationships with clients while their top technical minds were occupied with routine tasks like programming RMM tools and reading logs. This situation hindered their ability to add value as a trusted partner. Ratcliff IT needed a solution that would allow them to focus on more strategic activities and build a sustainable, scalable business. They evaluated various management options and found that Continuum Command offered the best service on the market. The goal was to free up their staff from background support tasks so they could concentrate on adding value to their clients.
解决方案
Ratcliff IT implemented Continuum Command to handle background support tasks through a Network Operations Center (NOC). This allowed their staff to focus on adding value as trusted partners rather than being bogged down by routine tasks. In addition to Continuum Command, Ratcliff IT developed a strong security practice backed by Continuum Fortify and the Continuum Security Operations Center (SOC). The integrated portal for both NOC and SOC simplified operations, enabling the team to learn one system and apply it across different tools. This approach ensured that Ratcliff IT could deliver consistent excellence in their services, meeting client expectations and building trust. The fixed costs and pay-as-you-grow model of Continuum allowed Ratcliff IT to predict and manage gross margins for each client, providing a firm foundation for business expansion.
运营影响
数量效益
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