Redcat Racing Case Study
公司规模
SME
地区
- America
国家
- United States
产品
- Redcat Racing RC cars
技术栈
- NetSuite
- ShipHawk
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 消费品
适用功能
- 物流运输
- 仓库和库存管理
用例
- 库存管理
- 仓库自动化
服务
- 系统集成
关于客户
Redcat Racing is a leading provider of gas, nitro, and electric-powered remote-controlled (RC) cars. The company was established in 2005 as a two-person shop and has since grown into a direct-to-consumer eCommerce company. Redcat Racing's products come fully assembled and ready to run right out of the box, offering customers a convenient and hassle-free experience. The company's transition from a business-to-business operation to a direct-to-consumer model has necessitated changes in its operational strategies, particularly in its pick, pack, and ship processes.
挑战
Redcat Racing, a premier name for gas, nitro, and electric-powered remote-controlled (RC) cars, faced a significant challenge as it transitioned from a business-to-business operation to a direct-to-consumer eCommerce company. The company's pick, pack, and ship strategy was not equipped to handle a large number of small orders, leading to frequent shipping errors. The manual process of checking and packing orders often resulted in customers receiving incorrect or incomplete orders, damaging the company's reputation and causing financial losses. Additionally, the company's order processing times were negatively impacted by a lack of integration between their shipping software and NetSuite, leading to delays in loading shipping labels.
解决方案
Redcat Racing implemented ShipHawk, an advanced fulfillment solution, to improve its pick, pack, and ship strategy. With ShipHawk, Redcat Racing can now easily verify the contents of each package before orders go out the door, increasing their fulfillment accuracy to nearly 100%. The solution also improved order processing speed. Unlike their previous shipping software, ShipHawk automatically sends tracking details back to NetSuite, allowing the team to move to the next shipment without delay. Additionally, ShipHawk does not require numerous individual NetSuite licenses, allowing Redcat Racing to increase the number of pack stations without incurring additional costs.
运营影响
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