rewards arvato services optimizes processes for customer relations program with QlikView
公司规模
Large Corporate
地区
- Europe
国家
- Germany
产品
- QlikView
技术栈
- SQL
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 实时分析
适用行业
- Professional Service
适用功能
- 销售与市场营销
- 采购
用例
- 供应链可见性(SCV)
- 库存管理
服务
- 数据科学服务
关于客户
Rewards arvato services GmbH is a subsidiary of arvato AG, an international media and communications service provider of Bertelsmann AG. The company is a leading supplier worldwide of consultation, sourcing, and logistics for awards and customer loyalty programs. They offer a one-stop-shop solution, from the targeted compilation of rewards, to international purchasing and scheduling, to commissioning and shipping. The company serves 30 national and international companies, supplying consumers in 62 countries with around 1,500 different articles. This includes a wide range of items, from blood pressure measuring devices and MP3 players to luxury watches and one-man submarines. All the articles are recorded and administered in a retail module along with the supplier master data and customer orders.
挑战
Rewards arvato services, a subsidiary of arvato AG, is a leading supplier worldwide of consultation, sourcing, and logistics for awards and customer loyalty programs. The company serves 30 national and international companies, supplying consumers in 62 countries with around 1,500 different articles. To offer optimum service and operate economically, arvato must continuously evaluate customer, product, and supplier data from some three million data records. Previously, standard reports were prepared within the retail system, with data from two systems and a SQL sales application exported, then imported into table calculation lists, and compiled. However, as the number of customers increased, it became increasingly difficult to compile the information. The old system would run into limits due to the high load from the various analytical requirements.
解决方案
Arvato sought an alternative solution that could directly combine and evaluate data from different sources without having to first configure them separately in different programs. They wanted a solution that would not only be used by classic BI users such as management or Controlling but also by employees from various departments such as Sales and Purchasing. After considering various BI suppliers, arvato chose QlikView as its new analysis and reporting tool. A total of 25 reports were prepared, along with an affiliate, arvato systems | Technologies, for Purchasing, Sales and Warehousing, Controlling, and management. The solution allowed for quick and easy analysis of data, improving the overall quality of the process.
运营影响
数量效益
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