TIBCO Software > 实例探究 > Royal Caribbean Speeds IT Delivery and Reduces Costs with TIBCO’s Integration Platform

Royal Caribbean Speeds IT Delivery and Reduces Costs with TIBCO’s Integration Platform

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公司规模
Large Corporate
国家
  • United States
产品
  • TIBCO Integration Platform
  • TIBCO APIs
  • TIBCO Integration Hub
技术栈
  • APIs
  • Web Services
  • Service-Oriented Architecture (SOA)
实施规模
  • Enterprise-wide Deployment
影响指标
  • Cost Savings
  • Productivity Improvements
  • Customer Satisfaction
技术
  • 平台即服务 (PaaS) - 连接平台
  • 应用基础设施与中间件 - API 集成与管理
  • 应用基础设施与中间件 - 数据交换与集成
适用行业
  • 运输
适用功能
  • 销售与市场营销
  • 商业运营
用例
  • 预测性维护
  • 车队管理
服务
  • 系统集成
  • 软件设计与工程服务
关于客户
Royal Caribbean Cruises Ltd. is the world’s second largest cruise company, offering unique land-tour vacations in various regions including Alaska, Asia, Australia/New Zealand, Canada, Dubai, Europe, and South America. The company owns six brands: Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, CDF Croisières de France, and TUI Cruises through a 50 percent joint venture. It sails to 490 destinations on all seven continents. The company’s systems support everything from reservations to onboarding, property management to supply chain, and sales to ship operations.
挑战
Royal Caribbean strives to anticipate guest needs and optimize their experience throughout pre-cruise, cruise, and post-cruise interactions. To accomplish this faster, better, and at lower cost, the IT team realized it needed a higher level integration and a services-oriented architecture that would let them transform legacy applications into reusable and re-combinable software services. The company needed a cohesive enterprise (ship and shore) integration services foundation and governance to manage the service lifecycle and sharing across the organization.
解决方案
The solution required a transformation from tightly coupled, monolithic, difficult-to-change applications to a modern integration hub providing loosely coupled flexible software services that can be reused and recombined for new functionality. Royal Caribbean chose TIBCO for its strong product portfolio, commitment to R&D, and strategic roadmap. The new TIBCO-based integration hub provided application integration and the ability to integrate vendor systems in a standard, robust, and reliable way. It also offered mature management of software services and the ability for large-scale deployment.
运营影响
  • Modern service management and reuse: Created a services layer for one of its websites, which will be reused for all other websites, allowing Sales & Marketing to easily integrate vendor technology using APIs.
  • Time- and cost-saving core competency: Transitioned from a small scale, non-deliberate approach to a large scale, deliberate approach to managing services and APIs, enabling easy integration for travel agencies without writing new code.
  • Faster development: Leveraged a catalog of services for quick assembly and building of software projects, ensuring high quality and lower costs.
  • High performing user experience: Enhanced user experience by breaking down functional silos, abstracting key business events, applying real-time rules, and providing granular control over business process execution.
  • Broad data access: Provided access to data in packaged applications and legacy platforms like IBM iSeries, helping to get data faster and with a standardized view.
数量效益
  • Revenue: US$8B
  • Guests per year: 5 million
  • Ships: 41
  • Berths: 98,750
  • Brands: 6 cruise lines

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