扩大运营规模：首选家庭服务案例研究
技术
- 无人机 - 飞行与控制系统
适用行业
- 教育
适用功能
- 维护
用例
- 时间敏感网络
- 虚拟培训
服务
- 系统集成
- 培训
关于客户
Preferred Home Services 是一家位于南卡罗来纳州的住宅家庭服务公司。该公司提供一系列服务，包括管道、电气维修、供暖系统安装和空调维修。在过去的三年里，该公司一直名列 Inc 5000 强名单，使其成为南卡罗来纳州发展最快的家庭服务公司之一。该公司拥有 200 多名员工，以致力于解决居民的家庭维修问题为他们提供最大的舒适度而闻名。
挑战
Preferred Home Services 是一家位于南卡罗来纳州的快速发展的住宅家庭服务公司，由于沟通不畅和缺乏高效的工作流程软件，面临着运营挑战。缺乏简化的流程阻碍了员工之间信息的自由流动，导致对工作职责和程序的频繁询问。这不仅影响了团队的效率，还影响了为客户提供的服务质量。 COVID-19 大流行进一步加剧了这种情况，因为人们呆在家里的时间越来越多，导致家庭维修问题增加。该公司需要一个能够增强运营、改善沟通并使员工能够独立执行工作的解决方案。
解决方案
Preferred Home Services 的管理团队转向工作流程软件 SweetProcess 来解决他们的运营挑战。该公司的营销和客户体验总监凯蒂·沙利文 (Katie Sullivan) 领导了该计划，以在组织的不同领域最大限度地利用 SweetProcess。该软件用于记录流程，创建一个可供所有员工访问的集中知识库。这不仅改善了沟通，而且使员工能够更有效地执行任务。 SweetProcess还在入职和培训过程中实施，使新员工更容易理解他们的任务和职责。该软件的培训功能还用于培训现有员工，特别是当他们需要执行新的角色和任务时。凯蒂优先记录员工提出最多问题的流程，从而节省时间并专注于对组织影响更大的任务。
运营影响
数量效益
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