Schuberg Philis: Using Tableau for Real-Time Reporting and Customer Transparency
公司规模
SME
地区
- Europe
国家
- Netherlands
产品
- Tableau Desktop
- Tableau Server
技术栈
- Data Visualization
- Real-time Reporting
- Data Analysis
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据可视化
适用功能
- 商业运营
用例
- 实时定位系统 (RTLS)
- 供应链可见性(SCV)
服务
- 数据科学服务
关于客户
Schuberg Philis is an IT company based in the Netherlands that provides mission-critical computer IT systems to enterprise customers. They guarantee 100% uptime for their clients, supported by dedicated teams. The company prides itself on its customer intimacy, considering it the most important part of their service. They have a specific niche in managing mission-critical systems, which requires a very intimate relationship with their customers. The company is about 150 people strong and plans to expand the usage of their chosen data visualization tool, Tableau, to their customers as well.
挑战
Schuberg Philis, a company that provides mission-critical computer IT systems and guarantees uptime to enterprise customers in the Netherlands, was looking for a way to support their service management processes with real-time information. They needed a tool that could handle different data sets, from KPIs and incident management to system performance. The company was using a variety of different products for reporting, from internal systems to Excel and traditional reporting systems. However, they found these methods to be time-consuming and repetitive, and they were looking for a way to take their reporting to the next level.
解决方案
Schuberg Philis chose Tableau as their data visualization and reporting tool. They started small, using Tableau to support their service management processes. They found that Tableau could handle different data sets and could be used as a platform to support all of their information needs. They connected Tableau directly to their data sources, including their EFP system for financial information, dictating systems, and monitoring systems. They also used Tableau's in-memory capabilities to take the load off their production systems. They developed reports for their end users and then published them through the web system. They also plan to share all their information with their customers to become fully transparent in their processes.
运营影响
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Remote Temperature Monitoring of Perishable Goods Saves Money
RMONI was facing temperature monitoring challenges in a cold chain business. A cold chain must be established and maintained to ensure goods have been properly refrigerated during every step of the process, making temperature monitoring a critical business function. Manual registration practice can be very costly, labor intensive and prone to mistakes.
Case Study
Leading Tools Manufacturer Transforms Operations with IoT
Stanley Black & Decker required transparency of real-time overall equipment effectiveness and line productivity to reduce production line change over time.The goal was to to improve production to schedule, reduce actual labor costs and understanding the effects of shift changes and resource shifts from line to line.
Case Study
Jaguar Land Rover Speeds Order-to-Cash Cycle
At Jaguar Land Rover, vehicles physically move around the facility for testing, configuration setting, rework and rectification, leading to a longer search time to get each vehicle to its next process facility. The main goal is to minimize the vehicles' dwell time between end of line and the delivery chain which was previously a manually intensive process. Jaguar Land Rover's goal was to build on the success of an earlier RFID project and improve the efficiency of delivering vehicles to meet dealer orders.
Case Study
Retail Uses RFID to Enable Cold Chain Monitoring
Like most grocery retailers, Hy-Vee is faced with the challenge of providing the highest quality products to its shoppers. Shoppers want the longest possible shelf life from perishable products and expect a consistent product experience each time they shop. Controlling the quality of products sold leads to shopper loyalty, which is of paramount importance to the success of Hy-Vee. Before products arrive in stores, Hy-Vee's distribution centers (DCs) handle items including dairy products, fresh meats, seafood, deli items, produce and frozen goods, all of which have different temperature needs and sensitivities. During transit from suppliers to DCs, Hy-Vee has limited visibility and temperature management abilities due to large amount of supplier managed transportation. For instance, during a week-long transit, a supplier's carrier equipment may malfunction, causing an item to thaw and then refreeze once repairs are made. Hy-Vee sought help from TempTRIP, an RFID solution provider that focuses on shipping, storage, receiving, and temperature control. TempTRIP's EPC RFID tags use Impinj chips to monitor and report temperature readings throughout the shipping and receiving process. The tags can also be re-configured and re-used, a unique feature within the current market of temperature monitoring devices.
