ServiceNow Expands Now Assist Generative AI Portfolio to Enhance Productivity and Transform Experiences
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Now Assist in Virtual Agent
- Now Assist for Field Service Management
- Now Assist for IT Service Management
- Now Assist for Customer Service Management
- Now Assist for HR Service Delivery
技术栈
- Generative AI
- Low-code workflows
- Microsoft Azure OpenAI Service LLM
- OpenAI API
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Digital Expertise
技术
- 分析与建模 - Generative AI
- 平台即服务 (PaaS) - 连接平台
- 功能应用 - 远程监控系统
适用行业
- Software
- Professional Service
适用功能
- 现场服务
- 商业运营
用例
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
ServiceNow is a leading digital workflow company that aims to make the world work better for everyone. The company provides cloud-based platforms and solutions that help digitize and unify organizations, enabling them to find smarter, faster, and better ways to make work flow. ServiceNow's solutions are designed to connect employees and customers, fostering innovation and agility. The company is committed to creating a future where work is more connected and efficient, and its generative AI solutions are a key part of this vision. ServiceNow's customers include leading companies and innovative organizations such as CBRE, Deloitte, Teleperformance, and a U.S. government agency. NVIDIA is also a customer and a technology partner of ServiceNow.
挑战
Organizations across industries are increasingly investing in AI technologies, with Gartner forecasting a $3 trillion spend on AI between 2023 and 2027. Generative AI is expected to account for 36% of this total AI spending. As companies begin deploying generative AI, many ServiceNow customers are already experiencing cost savings, growth, and efficiency improvements. The challenge lies in accelerating digital transformation and improving productivity through the integration of generative AI solutions. ServiceNow aims to address this by embedding powerful generative AI solutions into its platform, enabling customers to transform their workflows and enhance productivity.
解决方案
ServiceNow has launched a major expansion to its Now Assist generative AI portfolio, introducing new capabilities to transform experiences and increase productivity. The new solutions, Now Assist in Virtual Agent, flow generation, and Now Assist for Field Service Management (FSM), are embedded into the ServiceNow Platform. These solutions enhance ServiceNow's portfolio of practical generative AI applications, helping customers transform how they work. Now Assist in Virtual Agent enables organizations to create and deploy advanced generative AI chat experiences quickly, improving self-service and call deflection rates. Flow generation accelerates workflow development by converting plain text into low-code workflows, reducing the automation backlog and improving time-to-value. Now Assist for FSM uses generative AI to summarize work order tasks, improving technician and customer experiences. ServiceNow's generative AI strategy provides customers with broad and secure LLM support, including access to Microsoft Azure OpenAI Service LLM and OpenAI API. The company's domain-specific Now LLM is purpose-built for ServiceNow workflows, ensuring secure and transparent end-user experiences.
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