Shoptech 提供出色的虚拟培训
公司规模
SME
地区
- America
国家
- United States
产品
- E2 SHOP
技术栈
- Cloud Computing
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 金属
适用功能
- 离散制造
用例
- 自动化制造系统
服务
- 培训
关于客户
Stainless Metals 是一家家族式定制制造店，自 1927 年起开始营业。他们以能够制造客户想要的任何东西而自豪，从 Bloomingdales 的遮阳篷到 Christian Louboutin 的圣诞树鞋。车间主管 Charles Diaz 在公司工作了 15 年，从清洁工做起，一路晋升到工厂经理。公司发展良好，但意识到需要改进工作跟踪和效率。
挑战
Stainless Metals 是一家定制制造工厂，在车间跟踪作业和估算作业方面面临挑战。他们偶尔会丢失作业跟踪，而且缺乏高效的作业估算系统。他们决定在云端实施 E2 SHOP 来解决这些问题。然而，2020 年 3 月，在他们获得 E2 SHOP 后不久，COVID-19 疫情就爆发了，这推迟了他们的计划。
解决方案
当 Stainless Metals 能够恢复运营时，Charles Diaz 开始观看 E2 SHOP 的培训视频。他将所有必要的信息输入系统，但需要额外的培训才能在车间充分利用该软件。他开始了虚拟培训，事实证明这正是他所需要的。培训帮助他了解如何使用 E2 SHOP，从估算开始到使用平板电脑和条形码扫描仪在工厂中开展工作。虚拟培训对 Stainless Metals 特别有益，因为他们的车间因定制工作而以不同的方式运营。Charles 还对虚拟培训师的响应能力印象深刻，他们迅速回答了他的问题，帮助他保持车间平稳运行。
运营影响
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