西南物业管理：利用物联网简化运营并增强客户体验
技术
- 网络与连接 - 5G
适用行业
- 建筑物
- 教育
适用功能
- 设施管理
- 销售与市场营销
用例
- 库存管理
- 时间敏感网络
服务
- 系统集成
- 培训
关于客户
西南物业管理公司是一家位于佛罗里达州那不勒斯的当地家族企业。该公司成立于 1978 年，管理着那不勒斯和佛罗里达州迈尔斯堡的 120 多个社区协会。该公司以其差异化的服务和技术方法而自豪，这有助于其在竞争中脱颖而出并赢得新业务。尽管西南物业管理公司是当地所有，但它拥有大公司的能力和客户体验。该公司在过去几年中发展迅速，管理着 12,800 多个单位，管理单位数量增长了 50%。
挑战
Southwest Property Management 是一家家族企业，管理着佛罗里达州那不勒斯和迈尔斯堡的 120 多个社区协会，该公司一直在努力解决导致效率低下、不准确和令人沮丧的过时、脱节的系统。该公司必须手动执行许多任务，这既耗时又容易出错。现有的解决方案 TOPS Pro 和 Strongroom 无法满足公司的需求，导致技术困难和缺乏简化的流程。由于需要迁移大量数据和实施流程，该公司还面临着入职和学习新软件的挑战。此外，该公司正在努力从竞争中脱颖而出并赢得新业务。
解决方案
Southwest Property Management 采用了 AppFolio Property Manager，这是一个用户友好的平台，解决了他们以前的系统所面临的许多问题。 AppFolio 的通用导航和用户友好的编程帮助该公司减少了技术难度并简化了流程。 AppFolio 入职团队在整个过渡过程中提供了专门的支持和合作伙伴关系，确保数据的准确性和安全性。该公司还在推销过程中使用 AppFolio 展示他们的能力和客户体验，帮助他们赢得新业务。 AppFolio 还使该公司能够将许多关键业务工作流程数字化，从而节省时间、提高生产力并改善客户体验。该平台还提供了远程工作的灵活性，满足员工不断变化的需求。
运营影响
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