技术
- 传感器 - 相机/视频系统
适用行业
- 教育
- 运输
适用功能
- 产品研发
用例
- 时间敏感网络
- 虚拟培训
服务
- 培训
关于客户
The Life Coach School 是一家从事个人发展行业的 B2C 公司。该公司成立于 2007 年,拥有 12 名全职员工,每月提供会员计划,教客户如何自我指导、管理思想和控制思想,以创造他们想要的生活结果。他们还为希望成为生活教练的个人提供教练认证计划。该公司采用远程运营方式,目标是到 2028 年实现收入 1 亿美元。
挑战
Life Coach School 是一家个人发展领域的 B2C 公司,在培训和入职远程员工方面面临着重大挑战。该公司拥有 12 名全职员工,由于缺乏正式程序和沟通问题而遇到了困难。团队成员所掌握的知识通常没有记录下来,导致员工离开公司时流程丢失。高周转率进一步加剧了这一问题。随着公司的快速发展,员工的任务越来越多,但根本问题却没有得到解决。该公司试图通过为每项任务创建流程视频来实现系统化,但这种方法有其自身的缺点。它要求团队成员针对他们想要执行的每个流程观看 5 到 10 分钟的视频,由于缺乏书面文档,导致大量的时间成本。
解决方案
生活教练学校在 SweetProcess 中找到了解决方案,该平台允许他们组织流程视频并添加书面文档。尽管最初由于将所有流程从 Basecamp 迁移到 SweetProcess 需要付出努力而持怀疑态度,但一旦看到其功能,团队就确信它的好处。该公司能够维护其视频流程,同时为简单的程序添加分步检查表,从而节省了大量时间。他们还为他们销售的每种产品引入了“叙述”,详细说明了客户的旅程以及员工在此过程中需要采取的步骤。生活教练学校为新员工实施了 30 天、60 天和 90 天的授权流程,让他们在创建和遵循流程方面逐渐承担更多责任。这种方法有助于保持公司的凝聚力,并确保每个人都可以依赖文档。
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