技术
- 功能应用 - 库存管理系统
适用行业
- 金融与保险
- 运输
适用功能
- 采购
- 仓库和库存管理
用例
- 库存管理
- 时间敏感网络
服务
- 系统集成
关于客户
Victory Parts 是一家位于昆士兰州阳光海岸的售后舷外机零件供应商。该公司成立于 18 年前,在新的所有权下一直在迅速扩张,并在其三个公司内实施了像 Fishbowl 这样的创新解决方案。他们的目标是扩大舷外机行业销售的零件,同时不断为客户采购高质量的产品。他们处理 5500 多种不同的零件,拥有 50-60 家供应商,这使得高效的库存管理对其运营至关重要。
挑战
Victory Parts 是一家快速扩张的公司,在澳大利亚供应售后市场舷外零件,其库存和会计系统 MYOB 面临着重大挑战。对于处理 5500 多个不同零件的公司来说,该系统速度缓慢,并且缺乏必要的报告功能。重新排序和输出这些零件的过程既繁琐又低效。此外,跟踪订单是一个手动且耗时的过程,涉及在练习簿中写入跟踪号码并不断为客户追踪包裹位置。该公司还严重依赖电子转帐机进行交易,这需要手动输入数字、等待处理以及打印收据以附加到销售订单中。这个过程不仅缓慢,每笔交易需要 5 至 10 分钟,而且对于必须等待收据和跟踪号码的客户来说也很不方便。
解决方案
Victory Parts 实施了全面的库存管理系统 Fishbowl 来应对他们的挑战。 Fishbowl GO 是该系统的一个功能,它使用条形码扫描来自动跟踪包裹。跟踪号码会通过电子邮件与发票一起自动发送给客户,并链接到货运公司,使客户可以轻松跟踪他们的包裹。这大大减少了客户询问包裹的电话数量。该系统还允许从任何计算机轻松访问跟踪号码,从而节省销售人员的时间。此外,Fishbowl Wallet 还简化了交易流程,将所需时间从 5-10 分钟缩短至几秒钟。客户现在可以立即通过电子邮件收到收据和跟踪号码。
运营影响
数量效益
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