BareMetrics > 实例探究 > 与 Connex 同步通过 Baremetrics 追回 11,000 美元的失败付款并将支持请求减少 20%

与 Connex 同步通过 Baremetrics 追回 11,000 美元的失败付款并将支持请求减少 20%

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技术
  • 平台即服务 (PaaS) - 应用开发平台
  • 传感器 - 液位传感器
适用行业
  • 电子商务
  • 金融与保险
适用功能
  • 采购
  • 销售与市场营销
用例
  • 楼宇自动化与控制
  • 时间敏感网络
服务
  • 系统集成
关于客户
Sync with Connex 是一款第三方集成工具,可自动执行 QuickBooks 与电子商务渠道、支付处理器和运输解决方案之间的数据输入。他们已帮助 5,000 多家企业简化工作流程并防止输入错误。
挑战
Sync with Connex 需要跟踪 Stripe 的数据、恢复失败的信用卡付款并优化其取消流程以支持其增长目标。
解决方案
Sync with Connex 开始使用 Baremetrics,它提供了有关 Stripe 数据的可操作见解,自动化了催款活动,并提供了收集可操作反馈的流程。
运营影响
  • The implementation of Baremetrics and the migration to Stripe brought significant operational improvements to Sync with Connex. The company gained valuable insights into their Stripe data, which helped them make informed business decisions. The automated dunning campaign reduced the number of failed payments and eased the burden on their customer success team. The insights from the Cancellation Insights tool helped them understand why customers were cancelling and how they could improve their product and services. The company also saw a reduction in chargebacks and fraudulent payments after implementing Stripe. The ease of use of Stripe and Baremetrics allowed the staff to perform daily billing operations without needing assistance, freeing up more time for business growth activities. Overall, the solutions provided by Baremetrics and Stripe have helped Sync with Connex streamline their operations and set a solid foundation for future growth.

数量效益
  • Recovered $11,000 in failed payments within one month of using Baremetrics

  • Reduced billing-related support tickets by 20%

  • Recovered about $6,000 in one day of failed credit cards during the migration from PayPal to Stripe

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