TaskUs leans on automation to drive hiring ramp-ups while delighting candidates
公司规模
Large Corporate
地区
- Asia
国家
- Philippines
产品
- Talkpush
- Workday
- TUVA
技术栈
- Chatbots
- HRIS Integration
- Real-time Data Sync
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
技术
- 分析与建模 - 预测分析
适用行业
- Professional Service
- Software
适用功能
- 人力资源
- 商业运营
用例
- 补货预测
- 对话机器人
- 远程协作
服务
- 系统集成
- 软件设计与工程服务
- 培训
关于客户
TaskUs is a digital outsourcer that has experienced exponential growth, expanding its workforce by thousands of staff members. The company is known for its high standards in candidate experience and operates in various regions, including the Philippines. TaskUs specializes in providing customer support and back-office services to some of the world's most innovative companies. As the company grew, it faced increasing demands for hiring while maintaining its high standards of candidate experience. TaskUs needed to streamline its recruitment processes to keep up with the growing number of hiring requests.
挑战
TaskUs' operations in the Philippines needed to do more with less. The company’s hiring requests were increasing, but its recruiting team was overwhelmed with manual processes and repetitive tasks that slowed down hiring activities. Valuable person-hours were spent on pre-screening leads through phone calls that resulted in high phone bills, low contact rates, and opacity on sourcing channel analytics. Prior to 2018, TaskUs used to consolidate its leads using various spreadsheets organized by application status. The time and attention required to manage these calls and spreadsheets were increasing and significantly impacting productivity. Even worse, the contact rate with leads dropped to 35%, meaning that most potential candidates were not even being considered.
解决方案
To improve its contact rate and lead processing time, TaskUs integrated all its sourcing channels with Talkpush, capturing leads from various sourcing channels and organizing them in 'talent pools' based on preset criteria. TaskUs integrated its HRIS Workday with Talkpush so that candidate profiles are automatically created and updated in both systems in quasi-real-time. Using chatbots powered by Talkpush, TaskUs provides a real-time personalized experience to candidates from the moment they click on an ad or express a potential interest in joining the company. TaskUs’ custom chatbot TUVA prescreens job applicants. The user experience is very friendly so that 75% of applicants complete their applications within 10 minutes. Shortlisted candidates are then immediately connected with recruiters who work on converting them to hires. Candidates who do not complete their application or who do not meet the prescreening requirements can be re-engaged in the future. TUVA engages at scale with applicants online, 24/7, delivering a personalized and friendly experience to candidates. To ensure recruiters meet every applicant 'where they live,' TaskUs engages with candidates on Messenger and WhatsApp and is the first company to use Talkpush’s Instagram bot. As a result, TaskUs doubled its contact rate from 35% to 71%.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
SET Creative Ditches Google Vault for Datto Backupify
When Kienholz first started at SET, the staff was using Microsoft Outlook for email with no form of data backup. It became apparent that something needed to change as the staff was often burdened with trying to recover emails from departed employees. Kienholz transitioned the team to Google’s Gmail and implemented Google Vault for backup purposes. While SET employees quickly adjusted to Gmail, which many use for personal email, the same could not be said for Google Vault. “Unlike most Google products, Vault was not user friendly at all. It’s very hard to search for items. We never really figured out how to do a restore either,” explained Kienholz. Due to SET’s work with high-profile brands, projects often go through many rounds of revisions right down to the eleventh hour. This means that every bit of information - especially data living in project managers’ emails - is crucial to delivering clients a polished design at deadline.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Arctic Wolf Envelops Teamworks with 24x7 Cybersecurity Protection and Comprehensive Visibility
Teamworks, a leading athlete engagement platform, faced rising cyberthreats and needed enhanced visibility into its network, servers, and laptops. With software developers connecting from all over the world, the company sought to improve its security posture and position itself for future growth. The company had a secure platform but recognized the need for a more proactive solution to identify gaps within its technology infrastructure. Data exfiltration and malicious access were top concerns, prompting the need for a comprehensive security upgrade.
Case Study
Sawback IT and Datto Save Client From a Costly Mistake
Ballistic Echo, a software development house, faced a critical challenge when human error led to the deletion of thousands of lines of unique code. This incident occurred before the code was pushed to source control, resulting in significant loss of time, revenue, and work. The previous file-level backup solution they used was slow and inefficient, making it nearly impossible to manually recreate the lost work. The need for a more reliable and efficient business continuity solution became evident to avoid such disasters in the future.
Case Study
Opal Helps Customers Shine Thanks to Datto
SP Flooring & Design Center faced a ransomware attack that encrypted and locked their files. The attack was initiated through a compromised service account set up by an outside vendor. The ransomware infection was isolated quickly, but there was a concern about the extent of the data at risk. The company had backups in place but was unsure of how much information was compromised. The situation required immediate action to prevent further damage and restore the affected data.
Case Study
Zapier Aggregates Multiple Analytics in a Single Dashboard with the New Relic Platform
Zapier, a company that enables non-technical users to push data between hundreds of web applications, was facing a challenge in automating and provisioning servers for optimal performance. The company's environment consisted of 50 Linux servers on the Amazon Elastic Compute Cloud (EC2), a Django application split across several servers, and a backend consisting of a dynamic number of celery task workers fed by messages published to a RabbitMQ cluster. They also maintained a number of internal web services on nginx in front of Gunicorn and Node.js processes. Redis handled simple key and value stores, with logging handled by Graylog2 and ElasticSearch. However, they realized that no level of automation would be sufficient without an effective monitoring solution in place. They needed a tool that could provide immediate alerts when something was breaking and could be easily implemented into their environment.
