Thrillark X Verloop.io: Fastest Support Automation with High Efficiency
公司规模
Mid-size Company
地区
- Middle East
国家
- United Arab Emirates
产品
- Verloop.io
技术栈
- Conversational AI
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
- 分析与建模 - 机器学习
服务
- 软件设计与工程服务
- 系统集成
关于客户
Thrillark stands out as a premier player in the tourism industry, specialising in streamlining travel experiences for adventurers. Their innovative approach brings every aspect of a journey to the fingertips of their customers, simplifying the exploration of distant destinations. Operating primarily in the Middle East, Thrillark offers an array of dynamic travel opportunities. From meticulously selected attraction tickets to immersive local experiences, they cater to tourists worldwide through their comprehensive platform for booking tours, activities, and unforgettable adventures.
挑战
Travel and tourism being an extremely dynamic industry, delays, cancellations, and unexpected changes are inevitable in every traveller’s journey. Thrillark recognized this and made a commitment to enhance convenience for all their customers and sought to minimise these obstacles with unparalleled ease throughout the travel experience. Before integrating Verloop.io, Thrillark grappled with 100 support calls everyday, straining resources and hindering agent productivity. However, with the adoption of conversational solutions, they witnessed a remarkable drop in call volumes to just 20, even while managing 100,000 to 200,000 sales per day. This automation-driven transformation not only alleviated the burden on support agents but also empowered Thrillark to deliver seamless customer experiences across all touchpoints, enhancing overall efficiency and satisfaction.
解决方案
Thrillark integrated Verloop.io's conversational AI solutions to automate their customer support processes. This integration allowed them to handle a large volume of customer interactions efficiently, reducing the need for direct human intervention. The AI-driven platform was able to manage routine inquiries and provide instant responses, significantly reducing the number of support calls. This not only improved the productivity of support agents but also enhanced the overall customer experience by providing quick and accurate information. The implementation of Verloop.io's solutions enabled Thrillark to maintain high levels of customer satisfaction while managing a substantial number of daily sales transactions.
运营影响
数量效益
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