ThingLogix > 实例探究 > 使用物联网转变传统业务流程

使用物联网转变传统业务流程

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 Transforming Legacy Business Process with IoT - IoT ONE Case Study
客户
可靠的汽车托运人
关于客户
可靠的汽车托运人 (DAS):一家向整个美国大陆的商业和个人客户运输汽车和其他车辆的公司。
挑战

DAS 在老化的本地遗留订单管理系统上运行其业务,该系统经常中断,需要定期维护和更新,费用相当可观。该公司的业务流程还涉及许多需要大量员工时间的手动步骤。

解决方案

ThingLogix 帮助 DAS 将其遗留系统迁移到基于云的 Salesforce 平台,该平台整合了自动化流程,以帮助公司跟踪其物流和管理数字检查报告,从而节省公司的时间和金钱。

收集的数据
Downtime, Logistics Cost, Orders Processed, Vehicle Location Tracking, Vehicle Status
运营影响
  • [Data Management - Real Time Data]
    ThingLogix's solution enables DAS to send GPS data and vehicle condition data in real-time.
  • [Efficiency Improvement - Labor]
    Through tracking vehicles and managing terminals through automated processes, DAS was able to increase staff efficiency without adding headcount.
  • [Data Management - Data Transparency]
    DAS has been able to collect exponentially more data telated to its fleets and vehicles, including how fast they are moving, whether any damage occurred at any stage of the process, and the frequency of problems associated with specific carriers or termin
数量效益
  • Through tracking vehicles and managing terminals through automated processes, DAS has eliminated 80% of the phone calls that were previously part of its work process.

  • Each customer service agent can now manage 25 to 30 orders simultaneously, whereas they could only manage 15 orders in the legacy system, which results in 15% saving on anticipated payroll costs.

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