物业管理转型：两海物业管理与 AppFolio 的成功故事
技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
适用行业
- 建筑物
- 城市与自治市
适用功能
- 设施管理
- 维护
用例
- 库存管理
- 时间敏感网络
关于客户
两海物业管理是一家成立于2018年的物业管理公司，位于夏威夷欧胡岛风景如画的海滨小镇凯卢阿。该公司管理着 90 多套单户出租屋和公寓。该公司由塔米·西梅奥纳 (Tami Simeona) 创办，他是一名经纪人兼业主，在其他物业管理企业拥有 20 多年的工作经验。在短短五年内，她的投资组合几乎增加了一倍，并成为该地区领先的物业管理企业。该公司的主要目标是将更多日常任务委托给助理，以便他们能够专注于赢得新业务并为租户和业主提供个性化服务。
挑战
两海物业管理公司是一家总部位于夏威夷凯卢阿的物业管理公司，在管理其 90 多套单户出租房屋和公寓的投资组合方面面临着重大挑战。该公司正在使用各种繁琐、低效且不用户友好的软件解决方案。租户筛选和准备业主报告的过程是手动且耗时的。该公司必须处理多个步骤的流程，需要打开多个屏幕来跟踪任何内容，即便如此，他们也必须参考纸质文件来获取账单的实际副本。维护是另一个重大挑战，因为每个房产都有不同的需求，在整个城镇管理这些需求是一项艰巨的任务。该公司还希望将更多日常任务委托给助理，以专注于赢得新业务并为租户和业主提供个性化服务。
解决方案
两海物业管理公司采用 AppFolio Property Manager 来自动化后台任务，并为居民提供卓越的服务。 AppFolio 的用户友好界面、移动性和客户支持使其成为该公司的理想解决方案。该软件简化了租户筛选流程，无需人工致电和研究。它还简化了业主报告的准备工作，将所需时间从几天缩短到几分钟。 AppFolio 还为该公司的维护挑战提供了解决方案。它允许居民在线提交维修请求，附上图片来显示问题，并使公司能够快速派遣供应商。工作订单变得无缝并节省了宝贵的时间。该软件还可以轻松培训助理并实现从会计到维护的手动流程的自动化。 AppFolio 的移动工具使居民能够自行完成任务，从而改善客户体验。
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