Tropical Smoothie Cafe Enhances Franchisee Success with SynergySuite's Scalable Solutions
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- SynergySuite
技术栈
- EDI Integrations
- Sales Forecasting
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 库存管理系统
- 功能应用 - 远程监控系统
适用行业
- 食品与饮料
适用功能
- 商业运营
- 仓库和库存管理
用例
- 库存管理
- 补货预测
- 过程控制与优化
服务
- 系统集成
- 培训
关于客户
Tropical Smoothie Cafe is a well-established franchise that originated in Destin, Florida, in 1997. Known for its fresh, bold flavors, the brand offers a variety of real fruit smoothies, toasted wraps, salads, sandwiches, and more. With a strong presence across the United States, the company operates over 1100 locations and aims to expand to 1500 by 2025. As a fully franchised system, Tropical Smoothie Cafe prioritizes franchisee success and profitability, considering franchisees as their primary customers. The brand's commitment to providing an everyday getaway experience is reflected in its focus on optimizing operations and enhancing customer satisfaction.
挑战
Tropical Smoothie Cafe, a rapidly growing franchise with over 1100 locations in the United States, faced challenges in scaling its operations to meet its growth targets. The company needed to optimize inventory and labor management to drive franchisee success and profitability. Additionally, there was a need for strong system-wide reporting and better unit-level visibility to make informed brand decisions. The diverse needs of franchisees, ranging from single-unit operators to those managing multiple locations, added complexity to the challenge. The existing all-in-one point of sale and back-of-house solution was insufficient to meet these demands, prompting the need for a more robust system.
解决方案
To address the challenges, Tropical Smoothie Cafe selected SynergySuite as their back-of-house vendor in 2018. SynergySuite provided a scalable and customizable solution that catered to the diverse needs of franchisees, whether they were single-unit operators or managing multiple locations. The system offered enhanced inventory and labor management tools, along with additional features like checklists and label printing. SynergySuite's eight modules enabled consistent inventory management, EDI integrations with key suppliers, and labor scheduling based on sales forecasts. The solution also provided comprehensive reporting capabilities, empowering franchisees and corporate to gain visibility into profitability and operational efficiency.
运营影响
数量效益
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