Stream > 实例探究 > Undivided 使用流聊天来加强抚养残疾儿童的家庭的沟通

Undivided 使用流聊天来加强抚养残疾儿童的家庭的沟通

技术

网络与连接 - 5G
平台即服务 (PaaS) - 应用开发平台

适用行业

水泥
电信

适用功能

采购
产品研发

服务

系统集成
测试与认证

关于客户

Undivided 是一个为抚养残疾儿童的家庭提供的支持系统和应用程序。它将护理人员与导航员联系起来，导航员可以指导他们完成护理系统并提供教育资源。

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挑战

Undivided 需要一种让父母和他们的导航员进行沟通的方式。他们希望它对最终用户来说具有吸引力和自然性，同时也是一个可靠、灵活、高性能且易于维护的解决方案。

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解决方案

Undivided 将 Stream Chat 的 iOS 和 Javascript SDK 与其移动和 Web 应用程序集成，为最终用户创建无缝通信体验。

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运营影响

The integration of Stream Chat into Undivided's platform has significantly improved the communication experience for users. The chat feature has become the most adopted feature of the app, with every active member using it at least once a month. The chat system has enabled families to easily connect with Navigators, set goals, receive educational resources, and better support their children through all early life stages. Despite the impressive adoption rate, Undivided continues to seek ways to improve key performance metrics for chat, such as user engagement and retention. The company is building stronger dashboards to understand time to response, the number of messages per month, and correlating those numbers with user retention and satisfaction.

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数量效益

Chat is the most adopted feature of the Undivided app
Every active member uses the chat feature at least once a month
The company aims for a general distribution of sending 2-10 messages per month and a response rate of two days

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