非洲联合银行实施 ProcessMaker 以提高效率和客户服务
公司规模
Large Corporate
地区
- Africa
国家
- Nigeria
产品
- ProcessMaker
技术栈
- BPM solution
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Waste Reduction
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 过程控制与优化
- 监管合规监控
服务
- 系统集成
关于客户
联合银行非洲分行 (UBA) Plc 是一家领先的泛非洲金融服务机构，业务遍布全球。该银行的明确目标是为所有利益相关者创造卓越价值，成为非洲企业的榜样。UBA 提供不间断银行业务已有 65 年之久，可追溯到 1948 年英法银行有限公司 (BFB) 在尼日利亚开展业务。BFB 是法国巴黎国家信贷银行 (BNCI) 的子公司，后者将其伦敦分行转变为名为英法银行的独立子公司。该银行接管了 BFB 的资产和负债，并于 1961 年 2 月 23 日根据 1922 年《合规条例》（第 37 章）注册成立为有限责任公司。
挑战
非洲联合银行 (UBA) 之前使用的是供应商提供的工作流解决方案，该解决方案功能有限，无法满足不断变化的业务需求，无法为客户提供价值和服务。旧软件难以衡量业务关键绩效指标 (KPI)，例如请求周转时间。复杂手动流程的自动化非常耗时，实现完全自主自动化非常困难。更改或更新当前做法意味着对旧系统进行艰难的调整。所有这些因素都证明成本效率低下。
解决方案
UBA Plc 用 ProcessMaker 取代了旧的工作流程解决方案，ProcessMaker 是一个动态、用户友好的界面，具有强大的流程引擎，易于理解和实施。ProcessMaker 集成为业务流程管理 (BPM) 解决方案，允许从头到尾创建和跟踪每个客户请求。通过案例管理实现的完全自动化使跟踪客户应用程序变得简单，从而缩短了应用程序的生命周期。带有电子邮件集成的电子系统使任何业务办公室都可以轻松访问和部署服务。
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